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Frequently Asked Questions
Frequently Asked Questions
Get answers to common questions
30 articles in this collection
Written by
Jana Gauthier,
Brian Knollman,
and
Seth Taylor
FAQs about Explorer Connections
These are some of the most commonly asked questions regarding Explorer Connections.
Written by
Seth Taylor
Updated over a week ago
Pricing
Pricing Plans for Explorer Connections, Gloo Messaging & Barna Access Plus
Written by
Seth Taylor
Updated over a week ago
Phone Number
What is the best way to manage multiple campuses, churches, or ministries in my Gloo account?
Written by
Brian Knollman
Updated over a week ago
What kind of phone number do I get?
Written by
Jana Gauthier
Updated over a week ago
Can I bring over my current phone number that I'm using with another texting service?
Written by
Jana Gauthier
Updated over a week ago
Why does Gloo use 10 digit toll free phone numbers?
Written by
Jana Gauthier
Updated over a week ago
Is Gloo available outside of the US?
Written by
Jana Gauthier
Updated over a week ago
Text Message Credits
What are message credits? How are they counted and tracked?
Written by
Jana Gauthier
Updated over a week ago
How many text message credits do I need?
Written by
Jana Gauthier
Updated over a week ago
People
What does each person's status mean?
Written by
Jana Gauthier
Updated over a week ago
How can I change someone’s phone number?
Written by
Brian Knollman
Updated over a week ago
How does someone opt out of receiving messages?
Written by
Jana Gauthier
Updated over a week ago
Do I need to know the mobile carriers for my people?
Written by
Brian Knollman
Updated over a week ago
Does Gloo check for duplicate phone numbers among my people?
Written by
Jana Gauthier
Updated over a week ago
Does Gloo remove land lines from my People?
Written by
Jana Gauthier
Updated over a week ago
How can I access an individual's interactions with our church?
Written by
Brian Knollman
Updated over a week ago
How do I delete someone?
Written by
Jana Gauthier
Updated over a week ago
Features
What is the difference between a Scheduled Survey and an Opt-in Survey?
Written by
Brian Knollman
Updated over a week ago
What is the difference between a Rolling Series and a Fixed Series?
Written by
Brian Knollman
Updated over a week ago
What is the difference between Broadcasts and Series?
Written by
Brian Knollman
Updated over a week ago
What is the difference between Keywords and Series?
Written by
Brian Knollman
Updated over a week ago
What is the difference between Automations and Keywords?
Written by
Brian Knollman
Updated over a week ago
How can I get notified when someone texts in?
Written by
Brian Knollman
Updated over a week ago
How does natural language processing work in Gloo and which features does it apply to?
Written by
Brian Knollman
Updated over a week ago
Can I send emails via my Gloo account?
Written by
Brian Knollman
Updated over a week ago
Can I personalize broadcast messages?
Written by
Brian Knollman
Updated over a week ago
Can I add someone to a group when they text a keyword?
Written by
Jana Gauthier
Updated over a week ago
Can I export prayer requests?
Written by
Brian Knollman
Updated over a week ago
Is Gloo available in Spanish?
Written by
Jana Gauthier
Updated over a week ago
Can I receive both English and Spanish speaking explorers?
Written by
Brian Knollman
Updated over a week ago