Frequently Asked Questions

FAQs about Explorer Connections

These are some of the most commonly asked questions regarding Explorer Connections.

Written by Seth Taylor
Updated over a week ago

Pricing

Pricing Plans for Explorer Connections, Gloo Messaging & Barna Access Plus

Written by Seth Taylor
Updated over a week ago

What is the best way to manage multiple campuses, churches, or ministries in my Gloo account?

Written by Brian Knollman
Updated over a week ago

What kind of phone number do I get?

Written by Jana Gauthier
Updated over a week ago

Can I bring over my current phone number that I'm using with another texting service?

Written by Jana Gauthier
Updated over a week ago

Why does Gloo use 10 digit toll free phone numbers?

Written by Jana Gauthier
Updated over a week ago

Is Gloo available outside of the US?

Written by Jana Gauthier
Updated over a week ago

What are message credits? How are they counted and tracked?

Written by Jana Gauthier
Updated over a week ago

How many text message credits do I need?

Written by Jana Gauthier
Updated over a week ago

What does each person's status mean?

Written by Jana Gauthier
Updated over a week ago

How can I change someone’s phone number?

Written by Brian Knollman
Updated over a week ago

How does someone opt out of receiving messages?

Written by Jana Gauthier
Updated over a week ago

Do I need to know the mobile carriers for my people?

Written by Brian Knollman
Updated over a week ago

Does Gloo check for duplicate phone numbers among my people?

Written by Jana Gauthier
Updated over a week ago

Does Gloo remove land lines from my People?

Written by Jana Gauthier
Updated over a week ago

How can I access an individual's interactions with our church?

Written by Brian Knollman
Updated over a week ago

How do I delete someone?

Written by Jana Gauthier
Updated over a week ago

What is the difference between a Scheduled Survey and an Opt-in Survey?

Written by Brian Knollman
Updated over a week ago

What is the difference between a Rolling Series and a Fixed Series?

Written by Brian Knollman
Updated over a week ago

What is the difference between Broadcasts and Series?

Written by Brian Knollman
Updated over a week ago

What is the difference between Keywords and Series?

Written by Brian Knollman
Updated over a week ago

What is the difference between Automations and Keywords?

Written by Brian Knollman
Updated over a week ago

How can I get notified when someone texts in?

Written by Brian Knollman
Updated over a week ago

How does natural language processing work in Gloo and which features does it apply to?

Written by Brian Knollman
Updated over a week ago

Can I send emails via my Gloo account?

Written by Brian Knollman
Updated over a week ago

Can I personalize broadcast messages?

Written by Brian Knollman
Updated over a week ago

Can I add someone to a group when they text a keyword?

Written by Jana Gauthier
Updated over a week ago

Can I export prayer requests?

Written by Brian Knollman
Updated over a week ago

Is Gloo available in Spanish?

Written by Jana Gauthier
Updated over a week ago

Can I receive both English and Spanish speaking explorers?

Written by Brian Knollman
Updated over a week ago