Frequently Asked Questions

Get answers to common questions

31 articles in this collection
Written by Jana Gauthier, Brian Knollman, and William Lees

Explorers

Can you explain scholarships?

Written by Jana Gauthier
Updated this week

How do you decide which church gets connected to an Explorer?

Written by Jana Gauthier
Updated this week

Phone Number

What is the best way to manage multiple campuses, churches, or ministries in my Gloo account?

Written by Brian Knollman
Updated over a week ago

What kind of phone number do I get?

Written by Jana Gauthier
Updated over a week ago

Can I bring over my current phone number that I'm using with another texting service?

Written by Jana Gauthier
Updated over a week ago

Why does Gloo use 10 digit toll free phone numbers?

Written by Jana Gauthier
Updated over a week ago

Is Gloo available outside of the US?

Written by Jana Gauthier
Updated over a week ago

Text Message Credits

What are message credits? How are they counted and tracked?

Written by Jana Gauthier
Updated over a week ago

How many text message credits do I need?

Written by Jana Gauthier
Updated over a week ago

People

What does each person's status mean?

Written by Jana Gauthier
Updated over a week ago

How can I change someone’s phone number?

Written by Brian Knollman
Updated over a week ago

How does someone opt out of receiving messages?

Written by Jana Gauthier
Updated over a week ago

Do I need to know the mobile carriers for my people?

Written by Brian Knollman
Updated over a week ago

Does Gloo check for duplicate phone numbers among my people?

Written by Jana Gauthier
Updated over a week ago

Does Gloo remove land lines from my People?

Written by Jana Gauthier
Updated over a week ago

How can I access an individual's interactions with our church?

Written by Brian Knollman
Updated over a week ago

How do I delete someone?

Written by Jana Gauthier
Updated over a week ago

Features

What is the difference between a Scheduled Survey and an Opt-in Survey?

Written by Brian Knollman
Updated over a week ago

What is the difference between a Rolling Series and a Fixed Series?

Written by Brian Knollman
Updated over a week ago

What is the difference between Broadcasts and Series?

Written by Brian Knollman
Updated over a week ago

What is the difference between Keywords and Series?

Written by Brian Knollman
Updated over a week ago

What is the difference between Quick Responses and Keywords?

Written by Brian Knollman
Updated over a week ago

How can I get notified when someone texts in?

Written by Brian Knollman
Updated over a week ago

How does natural language processing work in Gloo and which features does it apply to?

Written by Brian Knollman
Updated over a week ago

Can I send pictures in texts?

Written by William Lees
Updated over a week ago

Can I send emails via my Gloo account?

Written by Brian Knollman
Updated over a week ago

Can I personalize broadcast messages?

Written by Brian Knollman
Updated over a week ago

Can I add someone to a group when they text a keyword?

Written by Jana Gauthier
Updated over a week ago

Can I export prayer requests?

Written by Brian Knollman
Updated over a week ago

Is Gloo available in Spanish?

Written by Jana Gauthier
Updated over a week ago

Can I receive both English and Spanish speaking explorers?

Written by Brian Knollman
Updated over a week ago