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Reach
Reach
Help using the Reach tab of your Gloo account
Brian Knollman avatar
By Brian1 author27 articles

Connecting with Explorers


Getting Started Guide: Reach
Quick Start: Receive and Respond to your First Explorer
Getting Started Webinar - Communicating with Explorers
What is an Explorer?
Verify your Gloo account to receive your first Explorer
Explorer Inbox Guide
Managing Reach Settings
Using Conversation Prompts
Adding Contact Notes

Best Practices, Tips, and Advanced Training


5 Keys to successful Explorer interactions
More guidelines for successful Explorer interactions
Sample Conversations
Sample Texting Do's & Don'ts
Responding to at-risk Explorers
First Responder volunteer job description
National Crisis Resources
Building & training a volunteer team to respond to Explorers
Activating volunteers to respond to Explorers: A case study
3 Strategies for responding to Explorers as a team

FAQs and Troubleshooting


Can an Explorer call my Gloo phone number?
I'm receiving Explorers from too far away or that aren't a good fit
What is a Rematched Explorer?
What campaigns are reaching Explorers?
I can’t send a message to an Explorer…
Can I receive both English and Spanish speaking explorers?
Why is my account paused?
How do you decide which church gets connected to an Explorer?
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