Gloo

Brian Knollman

Niki

Help using the Reach tab of your Gloo account

Reach

Learn about Explorers and how they get connected to you.

What is an Explorer?

Make sure your account has been verified in order to use all of Gloo's texting features

Verify your Gloo account to receive your first Explorer

Use this guide to kickstart conversations with Explorers you’ve been matched with!

Quick Start Guide: Receive and Respond to your First Explorer

Participate in cooperative marketing campaigns that bring people in need in your community directly to your inbox.

Explorer Inbox Guide

Manage your Reach Settings to pause and review related campaign resources.

Managing Reach Settings

Not sure how to start a conversation with an Explorer? We make it easy!

Using Conversation Prompts

Team Members can add behind the scenes comments to people and conversations

Adding Contact Notes

Connecting with Explorers

Check out our Getting Started Course to prepare to receive and respond to Explorers

Getting Started - Communicating with Explorers

5 Keys to successful Explorer interactions

Advanced tips and training for how to interact well with Explorers

More guidelines for successful connections with Explorers

A practical guide of sample responses designed to help you
effectively respond to Explorers.

Sample Conversations

Practical examples of how to win or lose the relationship when texting with Explorers

Sample Texting Do's & Don'ts

Guidelines for handling challenging conversations with Explorers

Responding to at-risk Explorers

Use this sample job description to cast vision for volunteers of what their role will be in responding to Explorers

First Responder volunteer job description

Resources for sharing with at-risk Explorers

National Crisis Resources

Learn how to take advantage of resources already available in your church to build a team to connect with Explorers and reach your city

Building & training a volunteer team to respond to Explorers

Learn about a church that has found an effective strategy to get regular church-goers involved in digital ministry with Explorers

Activating volunteers to respond to Explorers: A case study

Best Practices, Tips, and Training

Learn why an Explorer has been Rematched, and how to avoid this in the future.

What is a Rematched Explorer?

What campaigns are reaching Explorers?

I can’t send a message to an Explorer…

Can I receive both English and Spanish speaking explorers?

Learn why your account is paused from receiving Explorers, and how to reactivate.

Reach

Connecting with Explorers

Best Practices, Tips, and Training

FAQs and Troubleshooting