# Gloo Help Center

> Hi, how can we help?

## Getting Started with Gloo Workspace

- [How to log into your Gloo Workspace account](https://help.gloo.us/en/articles/9985310-how-to-log-into-your-gloo-workspace-account.md): Sign in using Google or Microsoft \(Gloo Web only\), or use our safe and secure one time password system
- [Full Gloo Workspace Account Setup Guide - Start Here!](https://help.gloo.us/en/articles/7225164-full-gloo-workspace-account-setup-guide-start-here.md): Quickly set up your Gloo Workspace account to take advantage of all the features we offer
- [What features are included in Gloo Workspace?](https://help.gloo.us/en/articles/6688376-what-features-are-included-in-gloo-workspace.md): Learn the differences between a free account and a Gloo+ account, and which features are included in each.
- [Getting Started Guide: Verify your identity and claim your phone number](https://help.gloo.us/en/articles/5563901-getting-started-guide-verify-your-identity-and-claim-your-phone-number.md): Complete these basic steps to unlock powerful texting tools under your Communications tab
- [Getting Started Guide: Home Page](https://help.gloo.us/en/articles/10159787-getting-started-guide-home-page.md): Your base - featuring quick actions to get you where you want to go
- [What kind of phone number can I get with Gloo Workspace?](https://help.gloo.us/en/articles/5536521-what-kind-of-phone-number-can-i-get-with-gloo-workspace.md): Learn the differences between toll free numbers, local numbers, and short codes
- [Can I bring over my current phone number that I'm using with another texting service?](https://help.gloo.us/en/articles/5536482-can-i-bring-over-my-current-phone-number-that-i-m-using-with-another-texting-service.md)
- [What is the best way to manage multiple campuses or ministries in my Gloo Workspace account?](https://help.gloo.us/en/articles/6188038-what-is-the-best-way-to-manage-multiple-campuses-or-ministries-in-my-gloo-workspace-account.md): Learn when to use a single account vs open subaccounts with your Gloo+ membership
- [Is Gloo Workspace available outside of the US?](https://help.gloo.us/en/articles/5811024-is-gloo-workspace-available-outside-of-the-us.md): Learn about international use of Gloo Workspace

## Gloo+

- [What is a Gloo+ membership?](https://help.gloo.us/en/articles/9156105-what-is-a-gloo-membership.md): Learn about all the benefits of a Gloo+ membership
- [What is the New Movers Program?](https://help.gloo.us/en/articles/9156916-what-is-the-new-movers-program.md): Unlock this program with your Gloo+ membership to automatically send personalized postcards every new mover in your selected area.
- [Subaccounts](https://help.gloo.us/en/articles/9508113-subaccounts.md): Set up subaccounts under your Gloo+ account to help different ministries communicate separately
- [Managing Your Gloo+ Subscription](https://help.gloo.us/en/articles/10673176-managing-your-gloo-subscription.md): A guide to handling your Gloo+ subscription
- [Messaging Powerpacks for additional credits](https://help.gloo.us/en/articles/11013785-messaging-powerpacks-for-additional-credits.md): Need more than your allotted monthly credits? No problem! Use power packs to purchase additional messaging credits.
- [Using a Custom Email Domain](https://help.gloo.us/en/articles/13017314-using-a-custom-email-domain.md): Purchase an Email Custom Domain Powerpack to send emails from your own domain through your Gloo+ account
- [Polls Guide](https://help.gloo.us/en/articles/9831520-polls-guide.md): Run live polls to survey congregants, get opinions, ask questions, and more, all in real time
- [Applying Coupon Codes When Purchasing Gloo+](https://help.gloo.us/en/articles/14895989-applying-coupon-codes-when-purchasing-gloo.md): Learn how to apply coupon codes when purchasing your Gloo+ subscription and what to expect
- [Email Powerpacks](https://help.gloo.us/en/articles/15363613-email-powerpacks.md): Need more than your allotted monthly email credits? No worries! Email powerpacks will get you back to communicating in no time!
- [Gloo+ Membership Updates: What's Changing and How to Make the Most of Your Credits](https://help.gloo.us/en/articles/15705418-gloo-membership-updates-what-s-changing-and-how-to-make-the-most-of-your-credits.md): Learn about the upcoming changes to Gloo+ texting credits, Powerpack pricing, and ways to make the most of your messaging credits.
- [Creating and signing into your Barna Access Plus account](https://help.gloo.us/en/articles/6479889-creating-and-signing-into-your-barna-access-plus-account.md): This article provides an overview for purchasing a Barna Access Plus subscription.

## General Account Settings

- [Updating My User Profile](https://help.gloo.us/en/articles/5536543-updating-my-user-profile.md): Change your login information and turn on notifications.
- [Notification Settings](https://help.gloo.us/en/articles/5884013-notification-settings.md): Configure notification emails for important messages in your account
- [Account Settings](https://help.gloo.us/en/articles/8103013-account-settings.md): Update and manage all information that is unique to your account
- [Managing Team Members and Permissions](https://help.gloo.us/en/articles/5536492-managing-team-members-and-permissions.md): Add, remove, and manage unlimited Team Members and their permission levels in Gloo
- [Adding a Gloo Workspace browser shortcut to your phone's home screen](https://help.gloo.us/en/articles/9123307-adding-a-gloo-workspace-browser-shortcut-to-your-phone-s-home-screen.md): Learn how to add a shortcut to your phone so you can access all of Gloo's features on the go
- [Gloo Workspace Account Cancellation](https://help.gloo.us/en/articles/5536496-gloo-workspace-account-cancellation.md): All you need to know about canceling your Gloo Workspace account.
- [Is Gloo Workspace available in Spanish?](https://help.gloo.us/en/articles/5831652-is-gloo-workspace-available-in-spanish.md): Learn about which features in a Gloo Workspace account are available in Spanish
- [Why didn’t my team member receive their invite?](https://help.gloo.us/en/articles/8437332-why-didn-t-my-team-member-receive-their-invite.md): How to make sure your team member invites are sent
- [About Gloo Data Privacy & Protection](https://help.gloo.us/en/articles/6446096-about-gloo-data-privacy-protection.md): Learn more about Gloo's strategy for data privacy and protection
- [Verifying Subaccounts with Your Main Account's EIN](https://help.gloo.us/en/articles/15852277-verifying-subaccounts-with-your-main-account-s-ein.md): Requirements and best practices for verifying Subaccounts using the main account's EIN

## Discover

- [Getting Started Guide: Discover](https://help.gloo.us/en/articles/5586159-getting-started-guide-discover.md): Get connected to resources, products and templates in our Discover tab
- [Hubs](https://help.gloo.us/en/articles/9092134-hubs.md): Explore partner content through dedicated Hubs in the Discover tab
- [Refund Policy for all Purchases](https://help.gloo.us/en/articles/8561119-refund-policy-for-all-purchases.md): Learn about Gloo's refund policy for products and subscriptions, including Gloo+

## Communications

- [Messaging Onboarding](https://help.gloo.us/en/articles/9145646-messaging-onboarding.md): Messaging Onboarding
- [Getting Started Guide: Communications](https://help.gloo.us/en/articles/7225448-getting-started-guide-communications.md): Quickly set up everything you need to succeed in the Communications tab
- [Quick Start: Gather prayer requests](https://help.gloo.us/en/articles/5569210-quick-start-gather-prayer-requests.md): Use this guide to start receiving more prayer requests
- [Easy Ways to Connect by Texting and Making People Feel Welcome](https://help.gloo.us/en/articles/5536501-easy-ways-to-connect-by-texting-and-making-people-feel-welcome.md): Trying to get people to text in and engage with your congregation? Here are a few tips!
- [How to use Gloo for Events](https://help.gloo.us/en/articles/5536529-how-to-use-gloo-for-events.md): Have an event coming up? Try using Gloo for communication and engagement before, at, and after the event!
- [How to use Gloo for a Prayer Outreach](https://help.gloo.us/en/articles/5588681-how-to-use-gloo-for-a-prayer-outreach.md): Looking for a new way to pray for your local community? Use this guide to meet and pray for new people!
- [Inbox: Messages Guide](https://help.gloo.us/en/articles/5536518-inbox-messages-guide.md): Don't let any conversations slip through the cracks in the Messages Inbox.
- [Inbox: Prayer Guide](https://help.gloo.us/en/articles/5536514-inbox-prayer-guide.md): Gather and respond to prayer requests from your people easily and seamlessly.
- [Outbound: Standard Broadcasts Guide](https://help.gloo.us/en/articles/5536517-outbound-standard-broadcasts-guide.md): Get your communication right to people's phones with our Broadcasting feature
- [Outbound: Smart Broadcasts Guide](https://help.gloo.us/en/articles/14465084-outbound-smart-broadcasts-guide.md): Use fewer credits, format messages, and get valuable open rates with Smart Broadcasts
- [Outbound: Email Guide](https://help.gloo.us/en/articles/11564662-outbound-email-guide.md): How to craft emails to connect and engage with your audience.
- [Outbound: Using Email Templates](https://help.gloo.us/en/articles/11771434-outbound-using-email-templates.md): Use Gloo's premade email templates or create your own for common email communications
- [Outbound: Workflows Guide](https://help.gloo.us/en/articles/9518761-outbound-workflows-guide.md): Craft powerful sequences of texts and other actions to supercharge your ministry
- [Outbound: Workflow Menus](https://help.gloo.us/en/articles/9641542-outbound-workflow-menus.md): Menus are available under Workflows to create a list of options to take next step actions
- [Outbound: Workflow Templates](https://help.gloo.us/en/articles/10366420-outbound-workflow-templates.md): Use handy templates to quickly craft messages for new visitors, followup, giving, and more
- [Outbound: System Workflows](https://help.gloo.us/en/articles/10366496-outbound-system-workflows.md): Customize System Workflows to handle different administrative and auto-response tasks
- [Outbound: Surveys Guide](https://help.gloo.us/en/articles/5625197-outbound-surveys-guide.md): Increase visibility into your people and capture feedback through text surveys
- [Shortening a URL](https://help.gloo.us/en/articles/5536534-shortening-a-url.md): Use Gloo's custom-built link shortener to save on credit costs and ensure your links are successfully delivered
- [Adding Pictures and Videos to Text Messages](https://help.gloo.us/en/articles/6443023-adding-pictures-and-videos-to-text-messages.md): Liven up your text messages by including pictures and videos
- [Texting Simulator Guide](https://help.gloo.us/en/articles/5857501-texting-simulator-guide.md): Test out any of Gloo’s features before using them.
- [How to create and use an SMS QR Code](https://help.gloo.us/en/articles/5563643-how-to-create-and-use-an-sms-qr-code.md): SMS QR codes make texting in to your initiatives easy!
- [Memos](https://help.gloo.us/en/articles/9425707-memos.md): Send rich, formatted messages with styling, links, and images in a single, easy-to-view experience!
- [Adding Contact Notes](https://help.gloo.us/en/articles/6387631-adding-contact-notes.md): Team Members can add behind the scenes comments to people and conversations
- [Broadcast Analytics](https://help.gloo.us/en/articles/15400706-broadcast-analytics.md): Track message delivery performance with Broadcast Analytics, including success and failure rates for both Broadcast and Smart Broadcasts.
- [General best practices for texting at your church](https://help.gloo.us/en/articles/7048882-general-best-practices-for-texting-at-your-church.md): Understanding your audience to connect with them without receiving the dreaded opt-out, STOP.
- [Toll Free Phone Number Verification](https://help.gloo.us/en/articles/6570347-toll-free-phone-number-verification.md): Learn more about federal regulations for obtaining, verifying and using your toll free phone number for safe and secure messaging
- [Best Practices: Broadcasting](https://help.gloo.us/en/articles/5803564-best-practices-broadcasting.md): Learn to make your Broadcasts effective and far-reaching.
- [Best Practices: Prayer](https://help.gloo.us/en/articles/7048932-best-practices-prayer.md): Some thoughts for guiding your church to flourishing through prayer
- [Best Practices: Surveys](https://help.gloo.us/en/articles/5998445-best-practices-surveys.md): Learn to better use Surveys to capture feedback, metrics, and more.
- [4 Texting features that Gloo users say they can't live without](https://help.gloo.us/en/articles/9613271-4-texting-features-that-gloo-users-say-they-can-t-live-without.md)

## People

- [Getting Started Guide: People](https://help.gloo.us/en/articles/5679925-getting-started-guide-people.md): Learn the 4 ways People can be created in Gloo so that you can text them
- [People Guide](https://help.gloo.us/en/articles/5544293-people-guide.md): View and edit profiles on all of your people.
- [Creating and Editing Groups](https://help.gloo.us/en/articles/5536486-creating-and-editing-groups.md): Groups are easy to create and manage in your Settings.
- [Finding and merging duplicate contacts in Gloo](https://help.gloo.us/en/articles/16515778-finding-and-merging-duplicate-contacts-in-gloo.md): Learn how to identify, review, and merge duplicate people in Gloo Workspace
- [Integrations Overview](https://help.gloo.us/en/articles/8357705-integrations-overview.md): Simplify adding people to your Gloo account by connecting in with your church management database or by uploading a CSV
- [Planning Center Integration](https://help.gloo.us/en/articles/5536528-planning-center-integration.md): Set up a PCO integration to quickly populate your Gloo account with people.
- [Church Community Builder Integration](https://help.gloo.us/en/articles/5536509-church-community-builder-integration.md): Set up a CCB integration to quickly populate your Gloo account with people.
- [Rock RMS Integration](https://help.gloo.us/en/articles/5536516-rock-rms-integration.md): Set up a Rock RMS integration to quickly populate your Gloo account with people.
- [HubSpot Integration](https://help.gloo.us/en/articles/6425067-hubspot-integration.md): Set up a HubSpot integration to quickly populate your Gloo account with people.
- [MinistryPlatform Integration](https://help.gloo.us/en/articles/8510394-ministryplatform-integration.md): Set up a MinistryPlatform integration to quickly populate your Gloo account with people.
- [Mailchimp Integration](https://help.gloo.us/en/articles/5546545-mailchimp-integration.md): Add new emails to your Mailchimp lists from people in Gloo
- [Import People via CSV Upload](https://help.gloo.us/en/articles/5536481-import-people-via-csv-upload.md): Use a CSV upload to populate people in your Gloo account to start texting today.
- [Church Metrics Integration](https://help.gloo.us/en/articles/10857244-church-metrics-integration.md): Set up a Church Metrics Integration to see your metrics and compare with others

## Insights

- [Getting Started Guide: Insights](https://help.gloo.us/en/articles/7235232-getting-started-guide-insights.md): Quickly set up everything you need to succeed in the Insights tab
- [Church Health Dashboard](https://help.gloo.us/en/articles/7931840-church-health-dashboard.md): Compare yourself to benchmarks and churches around the country
- [Church Metrics Dashboard](https://help.gloo.us/en/articles/10856799-church-metrics-dashboard.md): Link your Gloo account with your Church Metrics account to see your information and compare to national averages
- [Messaging Analytics Dashboard](https://help.gloo.us/en/articles/6552294-messaging-analytics-dashboard.md): Get powerful insights on how your communication strategies are performing.
- [Outreach New Movers Dashboard](https://help.gloo.us/en/articles/12533186-outreach-new-movers-dashboard.md): Learn to activate and measure the results from the Outreach New Movers program
- [Assessments Overview](https://help.gloo.us/en/articles/8602419-assessments-overview.md): Access powerful tools to assess the health, maturity and effectiveness of your church
- [State of the Church: ChurchPulse](https://help.gloo.us/en/articles/10860240-state-of-the-church-churchpulse.md): Learn more about the State of the Church and the ChurchPulse survey
- [Circles](https://help.gloo.us/en/articles/10408868-circles.md): Explore the possibilities of building connections, gaining knowledge, and exchanging valuable insights within the church community.

## Content Studio

- [What is Content Studio and how does it relate to Gloo Workspace?](https://help.gloo.us/en/articles/12822475-what-is-content-studio-and-how-does-it-relate-to-gloo-workspace.md): Learn about Content Studio and its connection to Gloo

## Gloo Messaging mobile app Guidance

- [Gloo mobile app Overview](https://help.gloo.us/en/articles/6565069-gloo-mobile-app-overview.md): Manage communication on the go with the Gloo Mobile App.
- [Managing your Inbox in the mobile app](https://help.gloo.us/en/articles/11547290-managing-your-inbox-in-the-mobile-app.md): Don't let any conversations slip through the cracks in the mobile Inbox.
- [Creating Broadcasts in the mobile app](https://help.gloo.us/en/articles/11547727-creating-broadcasts-in-the-mobile-app.md): Get your communication right to where people are - their phones, even when you're on the go

## General FAQs and Troubleshooting

- [What are messaging credits? How are they counted and tracked?](https://help.gloo.us/en/articles/5536507-what-are-messaging-credits-how-are-they-counted-and-tracked.md): Learn about Gloo message credits included in your account
- [What are Gloo Workspace's Different Statuses?](https://help.gloo.us/en/articles/5536526-what-are-gloo-workspace-s-different-statuses.md): Learn about Contact Statuses and Conversation Statuses in Gloo, what they mean, and how to change them
- [What happens if someone texts something that Gloo doesn't automatically understand and respond to?](https://help.gloo.us/en/articles/11478540-what-happens-if-someone-texts-something-that-gloo-doesn-t-automatically-understand-and-respond-to.md): Find out what to do when someone texts something that does not trigger a response in Gloo Workspace.
- [Help! I received an error message](https://help.gloo.us/en/articles/10274237-help-i-received-an-error-message.md): Steps to try when you receive different error messages in Gloo Workspace
- [What happened to the Explorer Program?](https://help.gloo.us/en/articles/13297336-what-happened-to-the-explorer-program.md): Learn about Gloo's legacy Explorer program and how to move forward
- [How does someone opt out/unsubscribe from receiving texts and emails?](https://help.gloo.us/en/articles/5536487-how-does-someone-opt-out-unsubscribe-from-receiving-texts-and-emails.md): Learn how people can choose to stop receiving your text messages and emails
- [Does Gloo Workspace check for duplicate phone numbers among my people?](https://help.gloo.us/en/articles/5536522-does-gloo-workspace-check-for-duplicate-phone-numbers-among-my-people.md): Learn how to avoid contact confusion and duplicate phone numbers
- [How to delete a contact from Gloo Workspace](https://help.gloo.us/en/articles/5793798-how-to-delete-a-contact-from-gloo-workspace.md): Learn how to completely delete contacts to hide them and their message history from view
- [How can I change a contact's phone number in Gloo Workspace?](https://help.gloo.us/en/articles/6047935-how-can-i-change-a-contact-s-phone-number-in-gloo-workspace.md): Learn how to edit contact's phone numbers
- [There is a difference between the number of people in my ChMS and who is in my Gloo Workspace account...](https://help.gloo.us/en/articles/5536480-there-is-a-difference-between-the-number-of-people-in-my-chms-and-who-is-in-my-gloo-workspace-account.md): Learn about reasons for discrepancies between the number of people in your church management system and Gloo Workspace after you've integrated
- [What is the difference between People and Team Members?](https://help.gloo.us/en/articles/8927924-what-is-the-difference-between-people-and-team-members.md): A brief comparison of People and Team Members in your Gloo Workspace account
- [My CSV file isn't uploading...](https://help.gloo.us/en/articles/5536494-my-csv-file-isn-t-uploading.md): Learn some troubleshooting steps to take if you are getting an error when trying to upload a csv file to People
- [Can my Gloo Workspace phone number be used to make/receive calls?](https://help.gloo.us/en/articles/7967805-can-my-gloo-workspace-phone-number-be-used-to-make-receive-calls.md): Find out more information about your Gloo phone number
- [How can I access an individual's interactions with our church?](https://help.gloo.us/en/articles/5536520-how-can-i-access-an-individual-s-interactions-with-our-church.md): Learn to look at the full activity log of any contact in your Gloo Workspace account
- [A contact is not receiving Workflow responses from Gloo Workspace...](https://help.gloo.us/en/articles/5536488-a-contact-is-not-receiving-workflow-responses-from-gloo-workspace.md): Why are automated responses not being sent to people texting into Gloo Workspace?
- [My text messages aren't being received...](https://help.gloo.us/en/articles/5536495-my-text-messages-aren-t-being-received.md): Learn some common reasons why your text messages might not be going through
- [My prayer request didn't get captured...](https://help.gloo.us/en/articles/5536512-my-prayer-request-didn-t-get-captured.md)
- [Can I personalize text messages?](https://help.gloo.us/en/articles/5536500-can-i-personalize-text-messages.md): Learn to personalize your text messages with the name of each recipient
- [How are Smart Broadcasts and Memos Different?](https://help.gloo.us/en/articles/15084363-how-are-smart-broadcasts-and-memos-different.md): Learn the differences between Smart Broadcasts and Memos and when to best use each feature
- [Gloo AI Studio](https://help.gloo.us/en/articles/15878904-gloo-ai-studio.md): Learn what Gloo AI Studio is, who can use it, what features are available, and how to get started with your organization's AI workspace.
- [How Text Messages Are Routed When Contacts Share a Phone Number](https://help.gloo.us/en/articles/16596758-how-text-messages-are-routed-when-contacts-share-a-phone-number.md): Learn how text messages are routed when multiple contacts share the same phone number in Gloo, how the primary contact is determined, and how to select a new primary contact if needed.