Keeping up on conversations with your Explorers is easier than ever with our mobile app! You can now view and respond to your Explorers right from your phone or tablet.
Pro tip: In your Profile, you can configure notifications for the your account. In order to turn on push notifications in the app to keep you up to date on messages from Explorers, simply select that option.
View and respond to Explorers
While in your Inbox, tap Explorers to view all conversations with Explorers. Tap on an Explorer’s card to view that specific conversation.
View (1) the Explorer’s contact information and the topic of the ad they responded to, (2) status, and (3) original message. Tap (4) Type a message here to send a response. The image icon (5) can be used to insert images.
Note: The explorer’s original message to you is shown with a star. On your first message, make sure to introduce yourself and share how you got their information. The explorer will receive your message as a text message from your Gloo phone number and will not be able to see their original message to you.
Once you have your message the way you like it, tap the Send button in the bottom right to send your message.
Managing your Explorers
From the main Explorers page, tap on the blue Assign button to assign an Explorer to one of your team members.
If an Explorer has been in your account for longer than 12 hours and has not yet received a response from you, their card will be marked as overdue. Make sure to respond as soon as possible! Once you update their status, the overdue flag will disappear.
The Explorer’s status can be updated either from the main Explorers page or inside their conversation card.
