Did you receive a message saying "Something went wrong! Try again"? There are a couple steps you can try to fix this error!
Many simple issues can be fixed quickly by clearing your cache and cookies. If you're unfamiliar with that process, you can find a guide here going over each browser!
Open your page in a private or incognito window. Similar to clearing your cache, this will remove a lot of unwanted cookies and saved files from your browser, and can often make things run more smoothly.
Hard refreshing your page will force Gloo Workspace to reset, and can also solve many issues.
If using Chrome on a Mac, hit command+shift+R
If using Chome on Windows, hit control+f5
If using Safari on a Mac, hit command+option+R
If these steps down work though, always feel free to reach out to support by clicking the chat bubble in the bottom right corner of your screen, and we are happy to help!
Specific Error Examples
Below are a few specific errors you may see in Gloo, with steps to resolve them.
Error Verifying Phone Number
When verifying your Toll-Free Phone number, the information collected is very important. We'll need this federally required information to be accurate in order to submit your number to our texting provider for verification.
Every single field is required, and if any are missing or inaccurate, we will not be able to verify your phone number. Without a verified number you will not be able to send or receive any text messages.
Make sure your Organization Name matches your organization's official name and website. If you created an account when purchasing a product, your organization name may have defaulted to "{First Name} {Last Name} Organization." If this was the case, make sure to update your Organization Name.
Please ensure the Primary Contact First and Last Names are the real name of one of your account administrators. Any submissions in this field like "Church Admin" or "First UMC" will be rejected by our texting provider and will not be verified for messaging.
Please do not submit any fake information as this will result in a significant delay in our texting provider being able to officially verify your number.
Client-side Errors
Another error you may see is a line of text across your screen that says "a client-side exception has occurred." Most often these errors are caused by an issue with your cache or cookies, and clearing those will resolve the error.
"Oops! Something went wrong" Error Message
If you encounter an "Oops! Something went wrong" error message, usually accompanied by a large picture of a triangle with an exclamation mark at the center, this may indicate an outage or bug affecting Gloo Workspace.
This error cannot usually be resolved by refreshing the page, trying to access the page via incognito or clearing up your browser's cache. If none of the common troubleshooting steps mentioned in this article help, please reach out to Support via email (support@gloo.us) or via chat by clicking on the question mark bubble on the bottom right corner of the Gloo Workspace page (if that's accessible), and make sure to ask for a human agent right away so that our team can look into it!