Gloo

Help using the Communications tab in Gloo Workspace

Communications

Quickly set up everything you need to succeed in the Communications tab

Getting Started Guide: Communications

Use this guide to kickstart conversations with Explorers you’ve been matched with!

Quick Start: Receive and Respond to your First Explorer

Use this guide to send your first Broadcast.

Quick Start: Your personalized first Broadcast!

Use this guide to start receiving more prayer requests

Quick Start: Gather prayer requests

Trying to get people to text in and engage with your congregation? Here are a few tips!

Easy Ways to Connect by Texting and Making People Feel Welcome

Have an event coming up? Try using Gloo for communication and engagement before, at, and after the event!

How to use Gloo for Events

Looking for a new way to pray for your local community? Use this guide to meet and pray for new people!

How to use Gloo for a Prayer Outreach

Setup and Quick Start Guides

Don't let any conversations slip through the cracks in the Messages Inbox.

Inbox: Messages Guide

Gather and respond to prayer requests from your people easily and seamlessly.

Inbox: Prayer Guide

Get your communication right to people's phones with our Broadcasting feature

Outbox: Text Broadcasts Guide

How to craft emails to connect and engage with your audience.

Getting Started Guide: Email for Gloo+ 📤

Outbox: Using Email Templates 📧

Increase visibility into your people and capture feedback through text surveys

Outbox: Surveys Guide

Craft powerful sequences of texts and other actions to supercharge your ministry

Outbox: Workflows Guide

Menus are available under Workflows to create a list of options to take next step actions

Outbox: Workflow Menus

Use handy templates to quickly craft messages for new visitors, followup, giving, and more

Outbox: Workflows Templates

Create personalized pathways for your contacts through the ease of your mobile device

How to create a Workflow in a mobile browser

Run live polls to survey congregants, get opinions, ask questions, and more, all in real time

Polls Guide

Customize System Workflows to handle different administrative and auto-response tasks

Outbox: System Workflows

Full Feature Guides

Learn about the different types of contacts you can message through your Gloo account

What is the difference between a Connection and an Explorer? 🧭

Participate in cooperative marketing campaigns that bring people in need in your community directly to your inbox.

Inbox: Explorers Guide 📚

Manage your Explorer Settings to pause and review related campaign resources.

Managing Explorer Settings ⚙️

Team Members can add behind the scenes comments to people and conversations

Adding Contact Notes 📝

Connecting with Explorers

Save on characters in your messages by shortening any links you include!

Shortening a URL

Liven up your text messages by including pictures and videos

Adding Images and Videos

Test out any of Gloo’s features before using them.

Texting Simulator Guide

SMS QR codes make texting in to your initiatives easy!

How to create and use an SMS QR Code

Send rich, formatted messages with styling, links, and images in a single, easy-to-view experience!

Memos 📝

How to create a Memo in a mobile browser

Share resources and products from the Discover tab and the Marketplace with your people!

Attaching Resources to your messages

Not sure how to respond in a conversation? We make it easy!

Conversation Support 💚

Small Features

Understanding your audience to connect with them without receiving the dreaded opt-out, STOP.

General best practices for texting at your church

Learn how to prevent your phone number and text messages from getting blocked by carriers

Information and best practices for using your Toll-Free SMS & MMS phone number ☎️

Learn to make your Broadcasts effective and far-reaching.

Best Practices: Broadcasting

Some thoughts for guiding your church to flourishing through prayer

Best Practices: Prayer

Learn to better use Surveys to capture feedback, data, and more.

Best Practices: Surveys

The Secret Reasons No One Submits Prayer Requests at Church — and What to Do About it!

5 Texting features that Gloo users say they can't live without

Texting Best Practices

Tips for responding to Explorers in a way that will ensure the conversation continues!

5 Keys to successful Explorer interactions

Advanced tips and training for how to interact well with Explorers

More guidelines for successful Explorer interactions

A practical guide of sample responses designed to help you
effectively respond to Explorers.

Sample Conversations

Practical examples of how to win or lose the relationship when texting with Explorers

Sample Texting Do's & Don'ts

Guidelines for handling challenging conversations with Explorers

Responding to at-risk Explorers

Use this sample job description to cast vision for volunteers of what their role will be in responding to Explorers

First Responder volunteer job description

Resources for sharing with at-risk Explorers

National Crisis Resources

Learn how to take advantage of resources already available in your church to build a team to connect with Explorers and reach your city

Building & training a volunteer team to respond to Explorers

Learn about a church that has found an effective strategy to get regular church-goers involved in digital ministry with Explorers

Activating volunteers to respond to Explorers: A case study

Learn ways other churches have been successful in managing their conversations

3 Strategies for responding to Explorers as a team

Guía de Mejores Prácticas: Conectando con Exploradores

Recursos de crisis en EE.UU

Explorer Connections Best Practices

Can my Gloo phone number be used to make/receive calls?

Guidance on sending photos and videos in messages

Can I send and receive pictures and videos in texts?

Can I export prayer requests?

How can I access an individual's interactions with our church?

What is the difference between Scheduled and Opt-in Surveys?

Find out what to do when someone texts something that does not trigger a response in Gloo.

What happens if someone texts something that Gloo doesn't understand?

Communications FAQs

Why are automated responses not being sent to people texting into Gloo?

A user is not receiving Workflow responses from Gloo...

The link I sent is not clickable...

Learn some common reasons why your text messages might not be going through

My messages aren't being received...

My prayer request didn't get captured...

Communications Troubleshooting

Learn why an Explorer has been Rematched, and how to avoid this in the future.

Why Can't I Respond to an Explorer?

Learn more about the ad campaigns Explorers are responding to that connect them into your Gloo+ account

What campaigns are reaching Explorers?

I can’t send a message to an Explorer…

Can I receive both English and Spanish speaking explorers?

Learn why your account is paused from receiving Explorers, and how to reactivate.

Why is my account paused?

Find out how Gloo matches Explorers with the church or ministry closest to them

How do you decide which church gets connected to an Explorer?

Learn more about how Explorers are matched to churches and why you may be receiving Explorers who are not local

I'm receiving Explorers from too far away or that aren't a good fit

Can an Explorer call my Gloo phone number?

Explorer-Specific FAQs and Troubleshooting

Learn about Gloo message credits included in your account

What are message credits? How are they counted and tracked?

Steps to try when you receive different error messages in Gloo Workspace

Help! I received an error message

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