Gloo

Help using the Communications tab in Gloo Workspace

Communications

Quickly set up everything you need to succeed in the Communications tab

Getting Started Guide: Communications

Use this guide to start receiving more prayer requests

Quick Start: Gather prayer requests

Trying to get people to text in and engage with your congregation? Here are a few tips!

Easy Ways to Connect by Texting and Making People Feel Welcome

Have an event coming up? Try using Gloo for communication and engagement before, at, and after the event!

How to use Gloo for Events

Looking for a new way to pray for your local community? Use this guide to meet and pray for new people!

How to use Gloo for a Prayer Outreach

Setup and Quick Start Guides

Don't let any conversations slip through the cracks in the Messages Inbox.

Inbox: Messages Guide

Gather and respond to prayer requests from your people easily and seamlessly.

Inbox: Prayer Guide

Get your communication right to people's phones with our Broadcasting feature

Outbound: Text Broadcasts Guide

How to craft emails to connect and engage with your audience.

Outbound: Email for Gloo+

Use Gloo's premade email templates or create your own for common email communications

Outbound: Using Email Templates

Increase visibility into your people and capture feedback through text surveys

Outbound: Surveys Guide

Craft powerful sequences of texts and other actions to supercharge your ministry

Outbound: Workflows Guide

Menus are available under Workflows to create a list of options to take next step actions

Outbound: Workflow Menus

Use handy templates to quickly craft messages for new visitors, followup, giving, and more

Outbound: Workflow Templates

Create personalized pathways for your contacts through the ease of your mobile device

How to create a Workflow in a mobile browser

Run live polls to survey congregants, get opinions, ask questions, and more, all in real time

Polls Guide

Customize System Workflows to handle different administrative and auto-response tasks

Outbound: System Workflows

Full Feature Guides

Team Members can add behind the scenes comments to people and conversations

Adding Contact Notes 📝

Connecting with Explorers

Save on characters in your messages by shortening any links you include!

Shortening a URL

Liven up your text messages by including pictures and videos

Adding Images and Videos

Test out any of Gloo’s features before using them.

Texting Simulator Guide

SMS QR codes make texting in to your initiatives easy!

How to create and use an SMS QR Code

Send rich, formatted messages with styling, links, and images in a single, easy-to-view experience!

Memos 📝

How to create a Memo in a mobile browser

Share resources and products from the Discover tab and the Marketplace with your people!

Attaching Resources to your messages

Not sure how to respond in a conversation? We make it easy!

Conversation Support 💚

Small Features

Understanding your audience to connect with them without receiving the dreaded opt-out, STOP.

General best practices for texting at your church

Learn how to prevent your phone number and text messages from getting blocked by carriers

Information and best practices for using your Toll-Free SMS & MMS phone number ☎️

Learn to make your Broadcasts effective and far-reaching.

Best Practices: Broadcasting

Some thoughts for guiding your church to flourishing through prayer

Best Practices: Prayer

Learn to better use Surveys to capture feedback, data, and more.

Best Practices: Surveys

Learn why Gloo's Prayer Inbox is so effective at collecting prayer requests from your church

The secret reasons no one submits prayer requests at church — and what to do about it!

4 Texting features that Gloo users say they can't live without

Texting Best Practices

Find out more information about your Gloo phone number

Can my Gloo phone number be used to make/receive calls?

Guidance on sending photos and videos in messages

Can I send and receive pictures and videos in texts?

Can I export prayer requests?

How can I access an individual's interactions with our church?

Find out what to do when someone texts something that does not trigger a response in Gloo.

What happens if someone texts something that Gloo doesn't understand?

Communications FAQs

Why are automated responses not being sent to people texting into Gloo?

A user is not receiving Workflow responses from Gloo...

Learn some common reasons why your text messages might not be going through

My messages aren't being received...

My prayer request didn't get captured...

Communications Troubleshooting

Learn about Gloo message credits included in your account

What are message credits? How are they counted and tracked?

Steps to try when you receive different error messages in Gloo Workspace

Help! I received an error message

Learn about Gloo's legacy Explorer program and how to move forward

What happened to the Explorer Program?

Misc

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