Your account settings page can be used to configure some basic information about your Gloo Workspace account that will help Gloo understand how you'd like to use the account. These settings will help us get your toll free phone number submitted for verification, and have accurate information in your account to ensure your number is not flagged by carriers as spam.
To get to your Account Settings, click on your Profile in the lower left corner, then click Account Settings. If you make any changes, remember to click Save Changes in the top right when you're finished!
Account Info
Your Account info is the default section you are taken to under Account Settings, and contains some basic information about your organization.
This section is very important, because it contains a large amount of information required for obtaining and maintaining your toll free number for your Gloo Workspace account so that you can access all of Gloo's Communications features. Most of these fields will automatically fill in when you claim your toll free phone number.
Important: Matching Your Church Name for Verification
To help keep everything running smoothly, please make sure the name on your main account and any sub-accounts matches the official name of your church or ministry as it appears on your EIN paperwork.
Our messaging provider requires the names to match exactly for verification purposes. Once your toll-free number has been fully verified, you’re welcome to update your account name to whatever works best for your church or ministry.
Organization Name
Add the name of your account here. This can be changed later, and is important because it will automatically be added to the end of the first text message you send to a new contact.
Organization Website
Add your church/ministry/organization's website. If you don't have an official website, you can use a Facebook or Instagram page, or any other online presence that can be linked to your name/organization.
Important: When submitting Facebook or Instagram as a website, the page must be public and viewable without creating an account. Make sure your pages have plenty of information to correlate to your organization (name, address, and some informational posts).
Also, please make sure the link to your website is entered correctly with no spelling mistakes. If your website link is broken or incorrect, your phone number will not be verified.
Primary Contact Email
List the email address of the primary administrator for your Gloo account. In order to comply with federal regulations for toll free phone number verification, it is best to use an official email domain for your church/organization, like john.doe@cornerstonechurch.org. If your church does not have an official domain, then try to use an email address that is still tied to the church, like cornerstonechurchoffice@gmail.com.
If you don't have either of these emails and use a completely personal email like john.doe@gmail.com, we will still try to get your toll free number verified, but the process will likely be delayed.
Primary Phone Number
List the real phone number of the primary administrator of your Gloo account.
Account Address
Add the physical address of your church/ministry/organization this is necessary for toll free verification.
Important: Make sure the address of your church/ministry/organization matches the address on your website!
Service Location
If the location for your church services are different from the account address listed above, you can add it here. If they are the same, simply check the box.
Organization Info
On the Account Settings page, click Organization to get to a secondary set of information related to your account. Most of the information in this section is optional.
Organization EIN
Your organization's EIN tax number is only required if you are using a local number or short code, rather than a standard toll free number.
Average Weekly Attendance
Set the average number of people that your organization interacts with on a weekly basis. This may be the average number of people who attend your church services, or maybe the average number of contacts you have in a list to receive weekly devotionals/announcements. This helps Gloo understand how many people your account will be used to communicate with.
Estimated Monthly Text Messages
This helps Gloo and the phone carriers know how many text messages to expect from your account. The default setting is 250,000/month to give you plenty of leeway, but you can adjust that number up or down if you'd like.
Text Message Use Case
You can choose the use cases that most closely matches how you will be using Gloo. If you are a church/ministry, you will most likely select "Religious Services."
Denomination
If you are a church, you can list your Denomination here.
Ministries
These are optional categories of ministries your church has available. Currently this does not have any affect on your account, but can be a useful place to store this information so that your responders know.
Programs
These are optional categories of programs your churches participates in. Currently this does not have any affect on your account, but can be a useful place to store this information so that your responders know.
Service Days and Times
This is an optional space to list when your church services occur. Currently this does not have any affect on your account, but can be a useful place to store this information so that your responders know.
Time zone
The time zone will automatically be set based on the location of your device, but you can adjust it if you like.
Default Language
You can set certain features and default responses in Gloo Workspace to be sent in either English or Spanish.
Programs And Services
A place to list common services and programs offered by your church/ministry. Note that this section does not currently have any impact on your account.