Account Settings

Update and manage all information that is unique to your account

Brian Knollman avatar
Written by Brian Knollman
Updated over a week ago

Your account settings page can be used to configure some basic information about your account that will help Gloo understand exactly how you'd like to use the account. These settings will help us to route Explorers to you more accurately, get your toll free phone number submitted for verification, and have accurate information in your account to ensure your number is not flagged by carriers as spam.

To get to your Account Settings, just click the dropdown menu next to your name in the top right corner of the screen, then click Settings. Finally, click Account Settings on the left side of the screen. If you make any changes, remember to click Save Changes in the top right when you're finished!

Account Info

This section is very important, because it contains a lot of information required for obtaining and maintaining your toll free number for your Gloo account. Please make sure that all fields are filled in.

Organization Name

Add the name of your account here. This can be changed later, and is important because it will automatically be added to the end of the first text message you send to a new contact.

Organization Website

Add your church/ministry/organization's website. If you don't have an official website, you can use a Facebook or Instagram page, or any other online presence that can be linked to your name/organization.

Primary Contact Email

List the email address of the primary administrator for your Gloo account.

Primary Phone Number

List the phone number of the primary administrator of your Gloo account.

Account Address

Add the physical address of your church/ministry/organization. This is also important because we use this address to match you with Explorers in your area if you are using the Reach portion of your account.

Service Location

If the location for your church services are different from the account address listed above, you can add it here. If they are the same, simply check the box.

Organization Info

Organization EIN

Your organization's EIN tax number is only required if you are using a local number or short code, rather than a standard toll free number.

Average Weekly Attendance

Set the average number of people that your organization interacts with on a weekly basis. This may be the average number of people who attend your church services, or maybe the average number of contacts you have in a list to receive weekly devotionals/announcements. This helps Gloo understand how many people your account will be used to communicate with.

Estimated Monthly Text Messages

This helps Gloo and the phone carriers know how many text messages to expect from your account. The default setting is 250,000/month to give you plenty of leeway, but you can adjust that number up or down if you'd like.

Text Message Use Case

You can choose the use cases that most closely matches how you will be using Gloo. If you are a church/ministry, you will most likely select "Religious Services."

Denomination

If you are a church, you can list your Denomination here.

Ministries

These are optional categories of ministries your church has available. Currently this does not have any affect on your account, but can be a useful place to store this information so that your responders know.

Programs

These are optional categories of programs your churches participates in. Currently this does not have any affect on your account, but can be a useful place to store this information so that your responders know.

Service Days and Times

This is an optional space to list when your church services occur. Currently this does not have any affect on your account, but can be a useful place to store this information so that your responders know.

Time zone

The time zone will automatically be set based on the location of your device.

Default Language

You can set certain features and default responses in Gloo to be sent in either English or Spanish.


โ€‹

Did this answer your question?