When verifying the toll free phone number for a Subaccount, it is always best to use your main account's EIN and official business name. The key to a successful phone number verification is making sure your organization's information is consistent everywhere it's displayed.
What to Check Before You Submit
To verify subaccounts, the following conditions must be met:
Consistency in Official Records: The official organization name tied to the EIN must match the name submitted for verification. This includes ensuring that the name exactly matches your organization's official records.
Public-Facing Information: Your organization's website and social media use that same business name. If you're using a social media page as your website, make sure it's set to public and easily accessible.
Carriers review both your verification details and your public-facing information. If the names don't match, your toll free phone number verification may be rejected.
Common Reasons for Verification Failure
The most common reason for a rejection is a mismatch between your official business name and the name your organization uses publicly. Missing or inaccurate details in the verification submission can also result in rejection.
For example:
Official Business Name | Public-Facing Name |
FIRST CHURCH OF THE NAZARENE | FirstNaz |
Guidelines for Using EIN and Official Business Name
The main account's EIN and official business name can be used to verify subaccounts, provided the following guidelines are followed:
Match Official Records: Ensure that the EIN and business name submitted for subaccount verification are identical to those on file with the relevant authorities.
Align Public Information: Verify that the organization's public-facing details, such as website and social media profiles, reflect the same name as the official records.
Best Practices
To help your verification go smoothly:
Use the exact official business name associated with your EIN.
Keep your website and social media aligned with that same name whenever possible.
Review all information for accuracy before submitting your verification.
A few minutes spent confirming your information can help prevent delays and improve the chances of your verification being approved on the first submission.
Need help? If your number is still marked as Unverified, our team is here for you! Just click the chat bubble to get in touch and we'll look into your verification status.