Do you have more than one campus for your ministry? Good news! With Subaccounts, you can have different phone numbers for different campuses for your church. This will help you efficiently manage multiple numbers with dedicated resources and analytics for each subaccount as well as provide separate inboxes, groups and users.
Subaccounts are available only through a Gloo+ Membership - view more benefits here! With Gloo+, you can create up to 3 subaccounts.
Creating a Subaccount 🔄
When logged into your Gloo account, click on the person icon in the top left and click on the Create subaccount button.
Enter the subaccount name & click Add Subaccount.
Once your subaccount has been created, you'll see a checkmark located next to the account you are currently in.
Claiming a toll-free number on a Subaccount ☎️
Once you have created your subaccount, the next step is to claim your toll-free number.
Note: When claiming a toll-free number, be sure to enter accurate information for all required fields - your toll-free verification will be delayed if incorrect information is provided.
Under the Messages tab, at the bottom of the page, click on My Phone Number and click Verify Now.
Fill out all required fields and then click Claim Free Phone Number.
Once you have claimed your toll-free number, your verification status will reflect as Submitted. Once the phone number is verified & available to use, you will then see a green dot by My Phone Number.
Note: If you see any color besides blue or green by your number, this means that there was a problem with the information you submitted. Please email support@gloo.us so we can help you correct the information and resubmit the number for verification.