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There is a difference between the number of people in my ChMS and who is in my Gloo account...
There is a difference between the number of people in my ChMS and who is in my Gloo account...
Updated over 2 years ago

There are a few reasons for the disparity in the number of people in your ChMS and Gloo.

  • Gloo only pulls people over with a phone number. More specifically, Gloo only pulls people over with a "Mobile" phone number.

    • Check to make sure all your ChMS phone numbers are in the "Mobile" spot of a person's profile instead of marked as "Home."

  • Gloo only pulls people over that are older than 13.

    • Check to see if they have a birthday noted in your ChMS. If they are under 13, they will not be brought over.

  • Gloo removes any duplicate phone numbers.

    • Check to see if you have multiple people with the same phone number in your ChMS. If you do, only one will be brought over.

  • Gloo only pulls over people that are "active" in a ChMS.

    • Check to see that the people you want to integrate are still marked as "active."

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