As a Champion of Gloo, It's always beneficial to have a good understanding of Gloo's different features, especially when it comes to communicating with your church. Familiarizing yourself with these important distinctions can greatly contribute to your success with Gloo.

So, let's dive in and explore the differences between People and Team Members.

“People” refers to the individuals who are part of your church community and have been added to your Gloo account, including congregants, volunteers, and newcomers, as well as any Explorers you may be interacting with. "People" will probably never see your Gloo account- they simply receive texts from your Gloo phone number and send responses. They can receive Broadcasts, text in Prayer Requests, be included in Groups, use Keywords, and participate in Series.

Team Members, on the other hand, are specifically designated as leaders or administrators of your Gloo account. They have access to additional features and tools that allow them to manage and oversee the Gloo account. Their main responsibility is to assist with running the account so that it doesn't fall solely on one staff member. This includes tasks such as adding new members, creating events, and responding to messages and prayer requests.

Another key difference is how People and Team Members are added to your account. Team Members have to be specifically invited one by one via email under the Team Members section of your account settings.

People, on the other hand, can add themselves by texting in, or can be added to your Gloo account by a Team Member via CSV upload, ChMS Integration or being manually added in the People page.

Please note that it is not necessary to add Team Members under My People in order to send them an invitation via email. However, if you want a Team Member to receive texts from your Gloo number, it is necessary to also add them under the My People tab.

We understand that it can be confusing to differentiate between the two, but we hope this explanation helps clarify any confusion. If you have any further questions or need assistance, please contact us at support@gloo.us.