Broadcasts are mass texts sent to everyone in your account, groups of people, or individuals. Broadcasts are received as if the person is in a one-to-one text message thread from your account's unique phone number, not a multi-person group text thread. Broadcasts can be sent right away, or scheduled for later.
Note: Email Broadcasts are also available.
A status found under each Contact's profile that indicates their ability to message and interact with your Gloo phone number.
The Status of each conversation in your Messaging Inbox, showing whether or not that conversation currently requires a response.
Tips and templated one time messages you can use to start a conversation with an Explorer.
Customizations provide a way to shape every text sent out from your account's phone number. Customizations include: the response sent to acknowledge a prayer request texted in, the default response to a request being marked as prayed for, the text sent to acknowledge an unresolved message, and the onboarding complete text.
Explorers are people in your community who have seen a message of hope online and responded by filling out a form. They have asked to be connected to a local church and are looking for someone to personally follow up with them. (Learn more about this program here.)
Upon getting matched with your organization, Explorers show up directly in your Inbox so you can start a conversation!
Note: Explorers are only included in a Gloo+ plan.
A Status assigned to Explorers to show if they are new to your account, been rematched away from your account, or reassigned into your account.
Groups are segments of your people. Groups can be created in Gloo or created via ChMS integration. Groups can have an unlimited number of members.
Note: Free accounts are limited to 3 Groups. To add more than 3 Groups to your account, explore the benefits of a Gloo+ membership!
With Memos, you can now send longer messages with added flair. From font selections to bold and italics, you can truly make your messages stand out. Plus, with the ability to insert images and add bullet points, your messages will be even more eye-catching for your fellow Explorers and Connections.
Find the history of every text message a person has received and sent in to your account's phone number in the Messages tab.
Unresolved Messages
Messages flagged with a black dot and marked with the "Needs Response" status indicate that they need a response. Messages get flagged anytime a person asks or says something that Gloo has not been set up to respond to, such as a Keyword or Quick Response. Unresolved messages can be assigned to a team member, responded to, or simply marked as resolved by changing the status to "Served."
The My Network tool is designed for network leaders to stay informed with in-depth research, equip ministry leaders to help their people live on mission and confidently have conversations about Jesus, and access data that helps you see the missional impact across your network, so you can engage your community with confidence.
Note that this feature is only available via special request. To learn more, click Get In Touch on the My Network tab, and our team will reach out via email!
The onboarding page in Settings is where you shape the experience for someone texting in to your phone number for the very first time. The onboarding flow does not apply to people your account already recognizes, such as people added into your account by CSV upload or ChMS integration.
The My People tab shows profiles for anyone in your Gloo account. People are added to your account via manual creation, CSV upload, ChMS integration, or simply by texting into your phone number. The number of people shown at the to of the My People tab is the total number of Active people in your account.
Note: An Explorer is automatically added into your People when Gloo matches them with your account, as long as they provided a phone number.
Nothing needs to be set in your account to start using the Prayer feature. Gloo uses natural language processing to automatically capture all prayer requests texted in. Each request will automatically be marked with the Needs Prayer status, and these messages can be assigned to a team member and responded to by clicking Mark as Prayed.
Quick Responses use natural language processing to reply to commonly asked questions. When someone texts a question related to any of the Quick Response topics, Gloo will immediately text back the response you set up. Unlike Keywords, which need to be texted exactly to be triggered, Quick Responses are triggered when the sentiment of the text in is related to the specific automation.
Gloo's QR Code Generator can be used to generate customer QR codes to make it easier for connections to interact with your Gloo phone number. Use the generator to create QR codes that will automatically populate a user's texting app with your Gloo phone number and a message.
Surveys send questions and receive answers all via text. Questions sent out can require the answer texted in to be a number, or they can be open ended questions.
Opt-in Surveys are triggered when someone texts in the associated keyword.
Scheduled Surveys are sent to people at a predetermined date and time.
Team members are administrators of your Gloo account. All accounts can have unlimited team members, each team member has a unique login to the same account, and each team member can have different permission levels.
Templates are pre-written text messages to engage your people, which can be found under the Discover menu. Since the Discover menu also contains large amounts of resources from partners, it can be helpful to filter the tab to only show texting Templates.
The texting simulator previews the experience your people will have when texting your phone number without actually sending any messages. Use the simulator to make sure you've set something up the way you'd like!
Workflows are the ultimate tool that seamlessly integrates multiple Gloo features into one user-friendly experience. With Workflows, you can effortlessly create customized pathways for your contacts. Simply trigger a Workflow with a keyword and watch as it sends texts, adds or removes people from groups, and even sends email notifications to your Gloo Team Members. It's the perfect way to streamline your communication and enhance your Gloo experience.
Messaging credits are used for all outgoing texts. One message credit is an outgoing text of up to 160 characters to a single recipient. All free Gloo accounts currently have 10,000 credits per month available to use, while Gloo+ accounts have 15,000 credits per month available. If you plan to send a high volume of messages, email us at support@gloo.us and we can talk you through potential plans!
