An Explorer’s response is routed to a nearby church based on the zip code they submit and the zip code you provide in your Account Settings. By default, all churches can receive Explorers within a 50 mile radius of their zip code. If you'd like to only receive Explorers who are closer to you, this radius can be adjusted in your Explorer Settings- but remember that decreasing the radius will decrease the number of Explorers you receive.
If an Explorer connects and there is no church within 50 miles, the Explorer will instead be routed to a church that has their Nationwide setting turned on in their account, meaning they can receive Explorers from anywhere in the country and interact virtually.
It's important to know that any church or organization with a Gloo+ account needs to be prepared to respond to any type of Explorer. We have some ability for you to specify which type of Explorer you'd like to receive, but at this time it is very limited. You can check out the "Choosing Type, Distance, and Quantity of Explorers" section of our Managing Explorer Settings article for more information.
In general though, you'll need to be prepared to receive all kinds of Explorers. For instance, if you run a women's ministry, you will still receive both male and female Explorers. Or if your church is focused specifically on ministry to people dealing with drug and alcohol addiction, you will still receive Explorers dealing with issues outside of those specific areas.
Pro Tip: Make sure your address is accurate by clicking on your profile icon in the bottom left corner and navigating to Account Settings to improve the accuracy of Explorer matching to your organization. Make sure to click Save Changes when finished!
