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All CollectionsUsing the Gloo PlatformMessagingExplorer-Specific FAQs and Troubleshooting
How do you decide which church gets connected to an Explorer?
How do you decide which church gets connected to an Explorer?
Updated over a week ago

An Explorer’s response is routed to a nearby church based on the zip code they submit and the zip code you provide upon sign up. If the Explorer is in an area where a local connection is not yet available, they will be routed to a church that has a virtual or remote program to serve that Explorer’s need. These churches have their Nationwide setting turned on in their account.

It's important to know that at this time, any church or organization with a Gloo+ account needs to be prepared to respond to any type of Explorer. We have some ability for you to specify which type of Explorer you'd like to receive, but at this time it is very limited. You can check out the "Choosing Type, Distance, and Quantity of Explorers" section of our Managing Explorer Settings article for more information.

In general, you'll need to be prepared to receive all kinds of Explorers. For instance, if you run a women's ministry, you will still receive both male and female Explorers. Or if your church is focused specifically on ministry to people dealing with drug and alcohol addiction, you will still receive Explorers dealing with issues outside of those specific areas.

Pro Tip: Add your full address by clicking on your name in the bottom left corner and navigating to Account Settings to improve the accuracy of Explorer matching to your organization!

Important: Make sure to click Save Changes when finished!

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