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My CSV file isn't uploading...
Updated over a week ago

There are a few reasons your CSV file may not be uploading. Check for these things:

  • If you have not already done so, before uploading a csv file you'll need to go through a quick verification process first. Just click the green Verify Your Account button at the top of the screen and follow the instructions. This is a simple check Gloo put in place to safeguard against spammers.

  • If you receive an error immediately after choosing your file to upload, the problem is most likely related to a formatting error. Please review the notes below:

Pro Tip: Make sure to download our CSV template to use for your contacts. This will ensure everything is in the correct format, and you can easily copy/paste the information from your file into the template.

  • Make sure your file type is a .csv and NOT a .xls, .xlsx, etc.

  • Make sure your column names have not changed from the original template.

  • Make sure that all column names still exist. Even if you are not using a certain column, don't delete it since the system will still look for it.

  • Make sure that all of your contacts have the Phone Number and First Name fields filled in. These are the only required fields- all others are optional.

Finally, we run a few security checks on csv files that may require a little more information. If you get a message at the very end of the process telling you the support team needs to look over your upload, please do not resubmit! We will approve your file as soon as possible- feel free to email us at support@gloo.us if you need a quicker approval time!

If you are still having trouble, contact support@gloo.us to let us know, and we're happy to help!

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