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My CSV file isn't uploading...
My CSV file isn't uploading...
Brian Knollman avatar
Written by Brian Knollman
Updated over a week ago

There are a few reasons your CSV file is not uploading. Check for these things:

  • If this is your first time trying to upload a CSV file, you'll need to go through a quick verification process first. Just click the blue Verify Your Account button and our team will process your request. This is a simple check Gloo put in place to safeguard against spammers.

  • Make sure to download the CSV template to use for your contacts.

  • Make sure your file type is a .csv and NOT a .xls, .xlsx, etc.

  • Make sure your column names have not changed from the original template.

  • Make sure that all column names still exist. Even if you are not using a certain column, don't delete it since the system will still look for it.

  • Make sure that all of your contacts have the Phone Number and First Name fields filled in. These are the only required fields- all others are optional.

If you are still having trouble, contact to let us know!

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