If someone's phone number changes and you need to update their contact info in Gloo, it's easy! You can update someone's phone number at any time in their profile. You will not lose any conversation history or profile information for that person in Gloo. However, it is important to remember that the next time you message them, it will come into a new thread on their phone, so make sure to remind them of your Gloo number and have them save it in their phone.
From your Engage tab, click on My People and People. Navigate to the profile of the person whose number you want to change.
Click Edit Profile.
Next, click the Edit button next to their current phone number.
In the window that pops up, enter in the new phone number and click Save.
That's it! The user's phone number has been updated in your system.