Gloo toll-free numbers are exclusively designed for texting via the platform. They do not support the ability to make or receive phone calls. When you call your Gloo toll-free number, you will encounter an automated message indicating that the party is unavailable. This is standard functionality across all Gloo toll-free numbers.
If you would like to set up call forwarding on your Gloo phone number, get in touch with our support team at support@gloo.us or by using the chat bubble in the bottom right corner of your screen. Call forwarding will allow you to connect your Gloo phone number to another existing number, like your church's phone, so that anyone who calls your Gloo phone number will automatically be forwarded on to your church number.This solution ensures seamless communication by redirecting incoming calls from your toll-free number to a phone number with voice support, overcoming the inherent limitation of texting-only functionality.
If you'd like to bring over a local phone number for texting to your account, explore the differences between toll-free and local numbers here. 🚀
Note: If you bring over a number that previously had voice capabilities, they will be lost once ported into your Gloo account. The number will only be used for texting.