General FAQs and Troubleshooting
General FAQs and troubleshooting steps for all Gloo Workspace accounts
21 articles
- What are message credits? How are they counted and tracked?
- I'm getting "This user was previously deleted. Do you want to restore them?" when adding someone...
- What are Gloo Workspace's Different Statuses?
- What happens if someone texts something that Gloo doesn't automatically understand and respond to?
- Help! I received an error message
- What happened to the Explorer Program?
- How does someone opt out/unsubscribe from receiving texts and emails?
- Does Gloo Workspace check for duplicate phone numbers among my people?
- How to delete a contact from Gloo Workspace
- How can I change a contact's phone number in Gloo Workspace?
- There is a difference between the number of people in my ChMS and who is in my Gloo Workspace account...
- What is the difference between People and Team Members?
- My CSV file isn't uploading...
- Can my Gloo Workspace phone number be used to make/receive calls?
- How can I access an individual's interactions with our church?
- A contact is not receiving Workflow responses from Gloo Workspace...
- My text messages aren't being received...
- My prayer request didn't get captured...
- Can I personalize text messages?
- How are Smart Broadcasts and Memos Different?
- Gloo AI Studio