Gloo

Learn about Gloo message credits included in your account

What are message credits? How are they counted and tracked?

Learn to correct this error related to duplicate contacts

I'm getting "This user was previously deleted. Do you want to restore them?" when adding someone...

Learn about Contact Statuses and Conversation Statuses in Gloo, what they mean, and how to change them

What are Gloo Workspace's Different Statuses?

Find out what to do when someone texts something that does not trigger a response in Gloo Workspace.

What happens if someone texts something that Gloo doesn't automatically understand and respond to?

Steps to try when you receive different error messages in Gloo Workspace

Help! I received an error message

Learn about Gloo's legacy Explorer program and how to move forward

What happened to the Explorer Program?

Learn how people can choose to stop receiving your text messages and emails

How does someone opt out/unsubscribe from receiving texts and emails?

Learn how to avoid contact confusion and duplicate phone numbers

Does Gloo Workspace check for duplicate phone numbers among my people?

Learn how to completely delete contacts to hide them and their message history from view

How to delete a contact from Gloo Workspace

Learn how to edit contact's phone numbers

How can I change a contact's phone number in Gloo Workspace?

Learn about reasons for discrepancies between the number of people in your church management system and Gloo Workspace after you've integrated

There is a difference between the number of people in my ChMS and who is in my Gloo Workspace account...

A brief comparison of People and Team Members in your Gloo Workspace account

What is the difference between People and Team Members?

Learn some troubleshooting steps to take if you are getting an error when trying to upload a csv file to People

My CSV file isn't uploading...

Find out more information about your Gloo phone number

Can my Gloo Workspace phone number be used to make/receive calls?

Learn to look at the full activity log of any contact in your Gloo Workspace account

How can I access an individual's interactions with our church?

Why are automated responses not being sent to people texting into Gloo Workspace?

A user is not receiving Workflow responses from Gloo Workspace...

Learn some common reasons why your text messages might not be going through

My text messages aren't being received...

My prayer request didn't get captured...

General FAQs and troubleshooting steps for all Gloo Workspace accounts

General FAQs and Troubleshooting

About Us

Privacy

Terms & Conditions

Blog

Privacy Policy

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.