When it comes to managing your inbox and contact list, it's important to have a system in place to keep everything organized. One helpful tool for this is the use of statuses. In this article, we'll explain what different statuses are available in Gloo Workspace and how you can use them to stay on top of your conversations and contacts.

Statuses are labels that you can apply to both people in your contact list and conversations in your inbox. They serve as a way to categorize and organize your contacts and messages based on their current state or progress.

Contact statuses serve to help organize your list of people. We'll talk more below about what each status means.

When viewing People, you can filter Contact Statuses by selecting the Status dropdown and checking the boxes for the statuses you'd like to view.

Active means a person is currently subscribed to your text messaging. If someone is Active, they can text your phone number and you can text them. All contacts added to Gloo will be Active by default, until something changes.

People become Inactive when a Gloo account Team Member manually changes them to that status. You can mark someone as Inactive if they have moved away or they have verbally told you they would not like to be texted anymore. If someone is Inactive, they will not receive texts from you, even if you send a Broadcast to everyone, but their information will remain in your account in case you need it later.

If an Inactive contact would like to be made Active again, they can either text your Gloo phone number to reactivate themselves, or a Team Member can update their status back to Active.

This status is identical to the Inactive Contact Status, except that the person has been marked as Inactive directly in the Church Management System you have integrated with. In order to mark these people Active again, you'll need to make the change directly in the ChMS and re-sync the integration to update their status.

If someone is spamming or harassing your Gloo phone number, a Gloo team member can mark them Blocked. This is not common, but available if needed.

If someone is Blocked, they will not be able to text your phone number. Any messages they try to send will not show up in your Gloo account, and messages you send will not be sent to them. A Blocked person can only become unblocked if a Gloo account Team Member updates a person's status to Active again.

If a Gloo Team Member marks someone as Archived, their phone number will be hidden and they will not receive messages sent from your Gloo phone number, even if you Broadcast to everyone. They can easily be reactivated by a Gloo Team Member marking them Active again.

People become Unsubscribed when they text STOP to your Gloo phone number. This status can only be initiated when someone texting in- Gloo Team Members cannot make this change.

If someone is Unsubscribed, you will not be able to text them or update their profile. Gloo ensures that recipients have a clear way to unsubscribe through an automated opt-out message included in the first message sent, which states: "Text STOP to opt-out, SPAM to flag as inappropriate."

The only way for an Unsubscribed contact to become active again is for them to text START into your Gloo phone number. Team Members in Gloo cannot change their status back to Active.

People who have been Deleted are fully removed from your view and message history, and can only be found by specifically searching with the Deleted filter. We cover more detail on this in this article.

While the Unsubscribed Status gives an overview of someone's subscription status for texting, there are technically 2 components of Gloo Communications that people may want to be either subscribed to or unsubscribed from. These are shown with the SMS/Text Subscription and Email Subscription statuses.

When someone is subscribed to your texts or emails, they will show the "subscribed" status.

Some contacts will show a blank dash, and this can mean one of two things. If the dash is under their email subscription, it simply means they have not provided an email address, and so there is no status for their email subscription. If the dash is under their SMS/Text subscription, however, it is just a visual bug and that person is actually subscribed. If you click into their Profile and click Edit, then Save, the system will update to show their correct SMS/Text Subscription status of "subscribed."

When someone has explicitly unsubscribed from either your texts or emails, they will show the "unsubscribed" status. You can also search for these people using the SMS and Email filters on the People page. In the screenshot below, for example, Beau is subscribed to texting, but has unsubscribed from email.

Conversation Statuses are designed to help you keep track of what action, if any, needs to be taken on each conversation you're having. Is this person asking for prayer? Waiting on a response from you? Or are they all set?

When any conversation needs a reply from a Team Member. This can be when a Connection has texted something into your Gloo account that no automatic feature like a Workflow is setup to answer. These are generally individual conversations where the person needs to be responded to.

When a new prayer request is submitted by a Connection and requires a reply from a Team Member.

The Connection has been helped and the conversation does not require any action from a Gloo Team Member at this time.

The Connection has been disconnected from the Church. This can happen when a conversation with an Connection finishes or they stop responding, or when a Connection unsubscribes from your communications by texting in STOP.