Yes, Gloo Workspace allows contacts with duplicate phone numbers to account for cases where multiple family members may share the same phone number. The phone number is the primary way any contact in Gloo is identified.
Sometimes duplicates may be introduced when integrating with a church management system like Planning Center or CCB. This happens because those systems also allow multiple contacts with duplicate phone numbers.
However, it would be best to avoid duplicates whenever possible because it often causes confusion.
Before integrating or trying to add a a new contact, it's always a good idea to search first to check whether the phone number already exists. You can do this in your People tab by simply typing in the phone number you are checking.
Note: The search by default excludes deleted contacts. Deleted contacts, however, still remain in the background in your account so you can recover them later if needed. To ensure no deleted contacts are using this phone number, you can also select the Deleted status in the Status filter to check there as well.
This check helps you identify any contacts who may already be in the system, which will help prevent unwanted duplicate contacts or phone numbers coming over from your ChMS.
If you need to change the phone number of a contacted created in Gloo, you can find instructions here. But if you need to make changes to a contact pulled over from your church management system like PCO or CCB, you will have to edit their profiles in the church management system and resync your integration so the changes take effect in Gloo.