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Can I bring over my current phone number that I'm using with another texting service?
Can I bring over my current phone number that I'm using with another texting service?
Updated over a week ago

The short answer is yes! But each type of phone number will have a slightly different process and timeline.

Toll-Free Phone Number

We have good news! We can usually bring over your toll-free phone number! There will be a short process we will walk you through to contact your current texting provider and ask them to release the number. Just send a quick email to support@gloo.us when you sign up to let us know that you want to bring your number over and we will help you in that process, which typically takes about 1-2 weeks.

Local Phone Number

We are able to bring over your current local phone number. Sometimes it's important to churches that they not change phone numbers when starting a new service. Again, just email support@gloo.us and we are happy to walk you through this process, which typically takes about 2-3 weeks.

However, we want you to think twice about using a local number for your church texting. You can send more messages per second on a toll-free number than a local number and your messages are more likely to get flagged as spam using a local number. Check out this article for more information.

Dedicated Short Code

Good news again! We can usually bring over dedicated short codes! Just let us know when you join the Gloo community that you want to bring your number over and we will help you in that process. Know that in doing this, there is a risk of an interruption in service of the short code while that transfer takes place. Reach out to use at support@gloo.us to talk details.

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