Gloo+ members already have access to our exciting Email feature, but you can upgrade the experience further with an Email Custom Domain Powerpack! Send emails from Gloo with a sender address that truly matches your ministry. This way your messages come from your own domain—not a shared one—so every campaign looks more professional, builds instant recognition, and inspires more trust in the inbox. The result: a more cohesive brand experience, stronger credibility with your audience, and better momentum behind every send.
Note: When sending emails in Gloo using a custom domain, that domain must already exist and be owned and in use by your church- Gloo is not able to help you create the domain itself. After purchasing the Powerpack you will be required to update your configuration to allow Gloo to send email from your domain- full instructions are below!
Purchasing and Managing an Email Custom Domain Powerpack
In the bottom left corner of your screen, hover over your profile picture and click Account Settings.
Then click Subscriptions in the left menu.
Remember that in order to purchase this Powerpack, you'll first need a Gloo+ subscription. If you don't have one, you can read more about the subscription and how to purchase it here!
Any Powerpacks you purchase will be considered add-ons to your Gloo+ subscription, and the billing dates for the Powerpack will align with your Gloo+ billing date. Click + $9.99/mo to purchase the Powerpack.
Click Buy.
The purchase will be made using the same credit card/payment method you have on file for your Gloo+ membership, and you will immediately be charged $9.99. Now you'll see your active Email Custom Domain Powerpack on the Subscriptions page.
Note that the Powerpack is a monthly subscription that will be billed each month on the same date as your Gloo+ membership, and any other Powerpacks you may have (messaging, Subaccounts, etc). This is also the same day your messaging credits replenish each month.
All Powerpacks automatically renew each month unless you specifically cancel them. If you would like to cancel, click + Manage next to the powerpack.
Then click Cancel Powerpack. Note that, as with all other Gloo+ subscriptions and Powerpacks, this change will not take place immediately, and no refund will be issued. This will simply ensure the Powerpack does not renew on your next billing cycle, and you will retain access until then.
Setting up your domain
Once you have purchased your Email Custom Domain Powerpack, navigate to Communications -> Email and click on Settings.
Enter your church's email domain. This is the domain you will be sending emails from- if your email address is brian@cornerstonechurch.com, the domain you should enter is simply cornerstonechurch.com.
Remember- this domain must already exist and be in use by your church! This is not creating the domain itself, but is simply connecting your existing domain into Gloo.
When you're ready, click Submit.
This will generate a list of DNS records that must be input into your email provider. These steps will vary based on the provider, and must be done there, not in Gloo. 3 CNAME records are created, and the Host and Value for all 3 must be added into your email provider.
Note: If you use multiple email providers and the Gloo provided DNS records for your custom email domain are already in use by another provider, please contact support and we are happy to help!
To try and make this process easier, we have included links below to instructions on how to do this in a few common providers:
Once you have completed the setup in your email domain, the records will automatically switch to verified in your Gloo account.
Now you can add as many specific emails as you'd like! Just type in the prefix for each and click Add Email.
Any email you have created will be displayed underneath, and can be used to send emails and receive responses.
Note: If you use a custom domain and send links in your emails for people to click on, the links will show and function normally. However, if a link is copy/pasted you may notice it transforms to show sendgrid.net- this is simply a reference to our email provider, and isn't cause for concern!
Sending an email from your domain
Once you have purchased the Powerpack and set up your domain, you can send emails from that domain at any time. If you need help creating and formatting your email, make sure to check out our full Email Guide.
Once your email is formatted and you have clicked Add Recipients, you can choose which email address to send the email from. On the left side there will be a From email address section with a dropdown box. Simply click the dropdown and select the correct address that you've created!
Note that the box is automatically checked to make the reply-to email address the same as the email you are sending the email from. However, if you'd like to change that to a different address, simply uncheck the box and type in an address. Not that this can be any email address, and does not have to be one of the ones you've created previously.
That's it! Just complete the rest of the steps found in our full Email Guide to send out the email!