If you are a Gloo+ member, you already have access to 30,000 email credits per month to be used in your campaigns included with your membership! But if you find yourself in need of extra email credits, we're happy to guide you there!
If you are familiar with Messaging Powerpacks, you'll find it very easy to navigate the Email Powerpacks feature. Each Email Powerpack will add another 10,000 email credits to your account for $9.99 a month.
Please, remember that just like with Messaging Powerpacks, any time you purchase an Email Powerpack, the additional credits will be granted immediately and will expire/refresh at the same time as the rest of your credits. So beware! If you purchase an Email Powerpack on June 12 and your renewal/refresh date is June 15, you'll have to spend all of those credits before June 15 or you'll lose them.
Also, do keep in mind that if you don't adjust/cancel your Email Powerpack subscription before your Gloo+ subscription renewal date, your current Email Powerpack subscription will automatically renew as well and you'll be charged another $9.99.
Purchasing Email Powerpacks
Note that any Team Member with Admin level permissions will be able to purchase, modify, and cancel Powerpacks on your account.
Log into your Gloo account. If you have a free account, make sure to visit https://app.gloo.us/gloo-plus and upgrade to Gloo+ to increase your monthly email credit limit to 30,000 and unlock the ability to purchase Email Powerpacks.
If you are already a Gloo+ member, click on your profile icon in the bottom left corner of your Gloo account, then on Account Settings and finally on Subscriptions.
Click +$9.99/mo to purchase an Email Powerpack.
Select the number of Email Powerpacks you'd like to purchase and click Buy. The total price will be shown.
If paying by credit card, the card will be charged immediately and the powerpacks will be added immediately to your account. You can also pay via ACH transfer, but this is only available for payments larger than $300, which means you must purchase at least 31 powerpacks to use this option. ACH payments typically take 2-3 business days to clear, and the credits will not be available in your account until it clears. If you'd like to set up ACH, click Billing Details.
The new number and cost of your Email Powerpacks will be immediately shown on your Subscriptions tab.
Once the payment clears (credit card or ACH), the credits will be added to your account and visible on your Credit Usage tab. Remember that for credit card payments this is generally instantaneous (within a few minutes), but ACH payment may take a few days to clear.
Managing or Canceling Powerpacks
Maybe you are planning on running an email campaign in a specific cycle that will require 60,000 email credits, but in the following billing cycle you'll want to drop back down to the normal 30,000 included with Gloo+. No problem! Changing the number of Email Powerpacks on your account is easy.
Click on your profile icon in the bottom left corner of your Gloo account, then on Account Settings and finally on Subscriptions.
Click the Manage button next to your Email Credits.
The first screen will tell you how many Powerpacks you currently have active. Click the + or - buttons to add or remove Email Powerpacks. As you make the changes, you will be told what affect this will have on your account. If you are adding additional Email Powerpacks, the amount shown is what your total monthly charge will be for the Powerpacks moving forward.
If you are removing Email Powerpacks, there will not be any immediate change to your billing, and you will not lose any of the credits from your Powerpack. Those credits will remain available to you, but on your next billing date the Powerpack(s) you removed will not renew and your card will not be charged. But note that on this screen you can only edit down to a minimum of (1) Powerpack - if you want to completely cancel all of your Powerpacks, jump down to the Canceling Powerpacks section of this article.
When you are ready to finalize the change, click Update Subscription.
Just like when you purchase an Email Powerpack for the first time, the new number and cost of your Powerpacks will be immediately be shown on your Subscriptions tab. Once the payment clears (credit card or ACH), the credits will be added to your account and visible on your main Communications tab. Remember that for credit card payments this is generally instantaneous (within a few minutes), but ACH payment may take a few days to clear.
If you would like to simply cancel all of your email powerpacks, instead of adjusting the numbers just click Cancel Powerpack. This will cancel all Email Powerpacks in your account. Remember that this change does not take effect immediately, and you will not lose any of your existing credits for this billing period. This simply means the Powerpacks will not renew on your next billing date.
Note: If you want to make changes to your Email Powerpack subscriptions after you've cancelled them, before being able to increase or reduce the number of active Powerpacks, you will need to click Reactivate Powerpacks first. This will not cause an immediate charge, but will simply restore the packs so that you can modify them instead of fully cancelling them.
