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My messages aren't being received...
Updated over a week ago

If you are sending text messages through the Gloo app but people are saying they aren't receiving them, there could be a few reasons.

  • The messaging industry is making changes to the message volumes that can be sent over an unverified Toll-Free number. Because of this, we are actively working to verify every single number that Gloo customers are using. You can read more here about that process and important message limits to be aware of while you wait for verification.

  • If you are sending a large Broadcast message, your message could be delayed depending on how many people you sent the message to. If you are sending the message to a lot of people, it may take a few minutes for everyone to receive the message.

  • Your message may have been flagged as spam by carriers. There are a few common reasons this happens.

    • A high volume of Unsubscribes in a short amount of time will stop the throughput of messages. Prevent this by ensuring you have permission to text the phone numbers.

    • If you included a link in your message, links ending in "online.church" have been flagged by carriers no matter where they come from. We're not sure why those are flagged, but if you use the Gloo link shortener as a replacement, it will be delivered.

    • URLs that have been shortened by certain public shorteners are almost always flagged as spam. Instead, again try using the Gloo link shortener. A list of public shorteners to avoid includes:

bit.ly

goo.gl

tinyurl.com

budurl.com

Tiny.cc

lc.chat

is.gd

bc.vc

soo.gd

s2r.co

Clicky.me

  • Sometimes the message is sent correctly, but the phone of the person you are trying to send to is having issues. It may be that their phone isn't configured for texting, their phone is a landline, there is a billing issue on their end, or their carrier is experiencing an outage.

  • If you continue to have trouble, please email us at support@gloo.us!

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