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Quick Start: Authenticate your account and claim your phone number
Quick Start: Authenticate your account and claim your phone number
Updated over a week ago

Authenticating your account and claiming a phone number only takes two minutes with Gloo. Every phone number is randomly generated and unique to your account. This is the phone number you'll use when accessing any of our texting features under your Messaging menu. Once you've authenticated your account and claimed a number, you'll be able to start messaging right away!

Authenticate and Claim

  1. If you haven't authenticated your account or claimed your phone number yet, you can click on the Messaging tab, then Start Messaging to get started.

  2. First, you'll need to enter your personal cell number and click Text Me Now in order to receive a text for authentication. This is a simple check we do to prevent spam.

  3. Enter the code that was texted to you to continue.

  4. Next, we need to collect some information about you and your organization. These fields are very important because we'll need this federally required information in order to submit your number to our texting provider for verification. Every single field is required, and if any are missing or inaccurate, we will not be able to verify your phone number and you will not be able to send or receive text messages.
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    A few small notes:

    If your organization doesn't have an official webpage, please submit some kind of proof of online presence- a Facebook page, Instagram page, business listing, etc will all work fine, as long as it is associated with your organization (personal Facebook pages for an individual will not work). Please do not submit any fake information as this will result in a significant delay in our texting provider being able to officially verify your number.

    Please ensure the Primary Contact First and Last Names are the real name of one of your account administrators. Any submissions in this field like "Church Admin" or "First UMC" will be rejected by our texting provider and will not be verified for messaging.

  5. When you're finished, click Claim Free Phone Number.

  6. Click Confirm to verify your information is correct and submit your number.

  7. We will now submit the number on your behalf to be verified for use. This verification process typically takes 48-72 hours, as long as the information you submitted was correct. If anything was incorrect or invalid, the verification process can take up to 2 weeks for everything to be fixed.

  8. Your phone number will now show on the left side of your screen at the bottom of the navigation bar. Please note that you will not be able to send or receive any messages using this number until the verification process is complete. You will receive an email notification when your number is verified.

    1. When you've submitted your number, there will be a blue dot next to your number, showing it has been submitted.

    2. Once the number is verified, the dot will turn green.

    3. If you see any color besides blue or green by your number, this means that there was a problem with the information you submitted. Please email support@gloo.us so we can help you correct the information and resubmit the number for verification.

Want to know why Gloo uses toll free numbers? Check out this article.

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