It’s important to make sure that no message falls through the cracks so that people feel heard and engaged with. Fortunately, Gloo has plenty of built-in features to prevent this from happening. One way to make sure you’re up to date on all your communication is by setting up notifications - there are three places in Gloo where you can do this.
1. Profile Notification Settings ⚙️
There are three notification options in your profile which you can toggle on or off. In a new account these settings have the Email Me and Send a Push Notification options turned on by default, and each team member is able to configure their own settings.
For each type of notification, you can choose to receive a text, an email, a push notification in the mobile app, or any combination of the three.
Note 💡: Admins do not have the ability to access or modify another user’s notification settings. These preferences must be managed by each user individually.
The first option, when toggled on, will notify you every time a new prayer request is submitted, and the second option notifies you when any new unresolved message comes in.
If you are not receiving notifications, ensure your notification preferences for prayer requests and unresolved messages are correctly set in your profile notification settings.
Note: In order to receive text notifications, you will be prompted to first verify your phone number in your main profile settings.
If the option to enable text notifications appears greyed out, verify your phone number in the Notification Settings page and save the updated information.
2. Manually assigning messages to trigger a notification 📣
Some team members may not want to receive notifications for every single prayer request or unresolved messages. It may be helpful to have one main administrator with those notifications turned on who can then assign individual messages to different team members. There are three places where individual messages can be assigned to a team member, who will then automatically receive an email notification.
Note 💡 This type of notification only goes out via email, and at this time cannot be customized to go out via text or push notification in the mobile app.
These type of notifications also override the team member's profile notification settings. For example, if a team member has the "notify me when a new prayer request" notification turned off, they will still get an email notification for any specific requests that you assign to them.
When a new prayer request comes in, it can be manually assigned to a specific team member in the Prayer tab. That team member will receive an email notification, regardless of how their profile notifications are set.
When a new message comes in, it can be manually assigned to a specific team member in the Messages tab. That team member will receive an email notification, regardless of how their profile notifications are set. Click on the Person icon to assign to a Team Member.
Note: You can assign multiple Team Members to messages by clicking in the lower right corner of the message & assigning from the Team Member list by scrolling to the name or searching. You can un-assign a Team Member by unchecking the check box.
Who receives which notification? 📣
Making sure no message falls through the cracks is important, but it also isn't ideal to receive a flood of notifications from Gloo that may or may not relate to conversations you're responsible for. Because of this, Gloo Workspace is set up to only send notifications to the team members they apply to.
Unassigned Conversations 🗣️
If any conversation in Gloo (Prayer request, conversation with a connection in Messaging) is not specifically assigned to any of your team members, the system will notify multiple team members to make sure nothing falls through the cracks.
If a team member is an administrator or has their permission levels set to be able to interact with all groups, they will receive prayer and unresolved message notifications for all incoming, unassigned messages of those types. However, if a team member only has access to specific groups in their permission levels, they will only receive notifications for unassigned messages from people in those groups.
Assigned Conversations 🗣️
If any conversation in Gloo (Prayer request, conversation with a connection in Messaging) has been assigned to a specific team member (or multiple team members), only those team members assigned to that conversation will receive those notifications, assuming they have them turned on in their profile notification settings.
FAQs on Notification Settings
Q: Why am I not receiving any text notifications while others in my group are? A: This likely means your text notifications are turned off. Visit your Notification Settings to enable them and confirm your phone number is verified.
Q: Can an admin edit my notification settings? A: No, admins do not have access to modify individual users’ notification preferences. Each user is responsible for managing their own settings. If you need further assistance, consult the Gloo Help Center or contact support for personalized help.