Getting matched with your first Explorer

  1. You will be automatically matched with Explorers in your area.

  2. Depending on your location, you can expect to receive your first Explorer between 1-2 weeks after signing up.

  3. You will receive an email notification upon receiving your first Explorer, prompting you to login and respond to an Explorer’s message.

    Pro Tip: You can also receive a text notification for an Explorer based on your profile settings!

Want to know more about how Explorers are connected and matched? Check out this website.

View and assign your first Explorer

  1. When you log in, you will land on your home page.

  2. To navigate to your Explorers, select the "Inbox" dropdown, followed by "Explorers."

    Pro Tip: You can also access your Explorer Inbox from a ‘New Explorer’ notification email. Or you can scroll down on your home page to view all of your “Latest Connections!”

  3. Select an Explorer connection to view their contact information, along with the reason for their reaching out.

  4. You can assign an Explorer out to a team member via the “Assign Team Member” icon.

    Pro Tip: Sometimes it is best to assign a team member of the same gender as the Explorer. Still need to add a team member to your account? Check out this guide.

Start a conversation!

  1. If you haven’t yet, take 1 minute and claim your phone number.

  2. Send a message to kickstart the conversation! Need help knowing what to say? Check out this guide or try using a Conversation Prompt to save even more time.

    Note: Some Explorers do not provide a phone number. If that’s an Explorer in your account, there will not be an option to send a text message. However, there will be an “Email {Name}” button that will redirect you to your email provider and send the explorer an email! Just don’t forget to come back and update the Explorer Status to “In Contact” (see next step) once you’ve sent one!

  3. Use the “Status” drop down menu to update the status of your Explorer to “In Contact”.

    Note: All Explorers will automatically come into your account with the "New Match" status- all other statuses must be set manually by a Team Member.

  4. From here, do what you do best – build relationships! Continue the conversation with your Explorer in the “Conversations” tab.

Want the full Explorer Inbox Guide? Check that out here.

What’s Next?

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