If you have invited a a new Team Member to your Gloo Workspace account and they report not receiving it, there are a few things you can check for:
Double check that you’ve sent the invite to the correct email address. Look for any typos or problems.
Some people's email clients mistakenly send emails like this directly to spam, so have your team member go to their spam or junk folder to see if they can locate the invite; it may have accidentally ended up there.
If you’ve invited a team member to your Gloo account and they are not seeing it in their email inbox, you can always resend it. To resend the invite email, go to Settings then head to Team Members. Click the 3 dot drop down and remove the user. Add the user again by clicking Invite Members.
Make sure you are in the right account when inviting team members. Your email could be associated with multiple accounts. To switch accounts, click on the account name icon and select the desired account available.
Their invitation may have expired. Invitations expire 30 days after being sent. If an invitation has expired, you can renew it by finding the team member and clicking the 3 dot drop down menu to the right of their name.
Note: Please ensure that when your Team Member accepts their invite, they join your existing account by only entering the one time password sent to them. If the system asks them to name the organization, that means they have accidentally created a new account and should try again using the link that was emailed to them.
If you’re still experiencing difficulty with sending team invites, we’re happy to help! Just contact us by clicking the chat bubble in the bottom right corner of your screen.