How to purchase additional Barna Access Plus seats
If you have a premium Gloo account created before April 10, 2024, you will have one free seat included in your account, but you can also purchase up to 20 seats for teammates or friends. If you have a free Gloo account, you'll need to purchase a seat for yourself before moving on.
From your Barna homepage, click on your profile icon in the top right corner, followed by Manage Subscription.
You can buy up to 20 discounted subscriptions to assign to your team, colleagues, or friends.
Enter your desired billing cadence, how many seats you'd like to purchase, and your payment information (if you don't already have a payment method on file). Click Add. Note that once you select a billing cadence, all purchased seats moving forward will follow the same cadence.
Your newly purchased seat(s) will show up under your subscriptions. Click Edit to assign that seat to a teammate or friend.
Enter an email address for your teammate or friend. That person will receive an email invitation to set up their profile within your Barna Access Plus account. Click Save.
When adding additional seats in the future, the confirmation page will show how much you owe today for adding the seat, as well as how much you will owe in total on your next billing date. Any seats you add to your account midway through your billing cycle will be prorated.
Users you have invited will show a status of "Invite Sent" until they claim the invitation. Once they do, their account will be marked as "Account created." If 24 hours has passed since you invited them and they haven't yet claimed their invite, their account will be marked as "Not yet claimed" and you'll be able to resend the invite.
How to reassign a Barna Access Plus seat
From your Barna homepage, click on your profile icon in the top right corner, followed by Manage Subscription.
Find the seat you'd like to reassign and click Edit.
Add a new email address and click Save. The new user will get an email invitation.
How to update your Account Settings
From your Barna homepage, click on your profile icon in the top right corner, followed by Account Settings.
From here you can update the name, email, and password for your account.
How to update your payment information
From your Barna homepage, click on your profile icon in the top right corner, followed by Manage Subscription.
Under your payment method, click Edit.
Enter your new credit card information and click Save.
How to view invoices
From your Barna homepage, click on your profile icon in the top right corner, followed by Manage Subscription.
Click on Invoices, find the correct one and click Download.
How to cancel Barna Access Plus subscriptions
Cancelling one individual seat
From your Barna homepage, click on your profile icon in the top right corner, followed by Manage Subscription.
Find the seat you want to cancel and click Edit.
Click Cancel Subscription Seat.
That seat will still be accessible until the end of your billing period. Once the new billing cycle begins, the seat will be deleted entirely and you won't be charged for it anymore.
Cancelling your entire subscription
From your Barna homepage, click on your profile icon in the top right corner, followed by Manage Subscription.
Click Cancel Subscription.
Note that if you have a premium Gloo account and no additional purchased seats, the Cancel Subscription button will not show. Your Gloo account and Barna Access Plus account are tied, so you will not be able to cancel your Barna account without also cancelling your Gloo account.