As you’re adding in new people into Gloo Workspace under the People tab, you may come across a popup that states that “This user was previously deleted. Do you want to restore them?”
This occurs when the phone number already exists in Gloo. Because Gloo can only save one contact per phone number, the system will prompt you to restore them.
If you click on Yes and that phone number was previously deleted, then Gloo will automatically mark them as “Active” so that they can begin receiving messages again!
However, you may run into an error when trying to restore them. This happens if there is not only a delete contact with this phone number, but also an existing contact with the same phone number with a different status (active, inactive, archived, unsubscribed, or blocked). You can check this by searching for the phone number you're trying to add in People!
Before you can restore the original contact, you'll need to make a change to the existing one. If this person is no longer needed, you can delete them. Or, if you still need them but the phone number is incorrect, you might consider changing their phone number to make room for the contact you are trying to restore. If they have switched numbers, you can add the new one. If you don't know their current phone number, you could also simply add a placeholder phone number until you are able to confirm the correct one.