Starting October 29, all PowerPack subscriptions are now billed under your organization’s Gloo+ parent subscription. This update streamlines your billing experience — giving you one unified invoice, renewal date, and payment record for all your Gloo products.
What’s Changing💡
Before | After (Starting October 29th) |
Gloo+ and PowerPacks billed separately | Gloo+ and PowerPacks combined under one Stripe subscription |
Separate billing dates | Unified billing date — based on your Gloo+ subscription date |
PowerPacks managed individually | PowerPacks now appear as line items under your Gloo+ subscription |
Gloo+ credits refresh on Gloo+ date; PowerPacks refresh separately | All messaging credits refresh on the Gloo+ billing date |
Message Credit Refresh Schedule 💬
Note: Messaging credits for Gloo+ accounts refresh on the Gloo+ billing date, while credits for free Gloo accounts refresh on the 1st of each month.
Payment Details 💳
Payment Method | What Happens |
Credit Card Users 💳 | Get instant PowerPack credits. If a card is added later, it becomes the default payment method for both Gloo+ and PowerPacks. |
ACH / Bank Transfer Users 🏦 | Still supported — but PowerPack credits won’t be available until the payment clears (2–3 business days). |
FAQs ❓
Why did I get two charges or credits this month?
We consolidated your subscriptions under one billing date. You may see a one-time proration or credit.
Why did my credits refresh twice?
During the transition, we gave all Gloo+ users an extra refresh on November 3rd to make sure no one lost credits.
Why is my PowerPack payment delayed?
Your organization pays via ACH. ACH takes 2–3 days to clear — credits will unlock once the payment posts.
Can I switch from ACH to credit card?
Yes! Add a card during checkout for instant PowerPack credits. It will become your default payment method going forward.