All free Gloo accounts belonging to faith-based organizations are eligible for 10,000 free messaging credits per month. But what if you need more? No problem! A Gloo+ membership and Powerpacks give you the ability to add messaging credits to make sure you can stay engaged with your people.
Messaging Credit Overview
Message credits are used for all outgoing texts from Gloo. In its simplest definition, one message credit is an outgoing text of up to 160 characters to a single recipient. Adding additional things like more characters, emojis, or images will all change the number of credits used per recipient.
Note that only outbound messages count toward the limit- incoming messages sent to your Gloo phone number are completely unlimited and free, so people will never be accidentally cut off from getting in touch with you.
For detailed information on how to know exactly how many credits any message will cost, make sure to read our article "What are message credits? How are they counted and tracked?"
Free Gloo Accounts
All free Gloo accounts, as long as they belong to and are used by faith-based organizations for the purpose of staying in touch with their congregants or doing outreach and ministry, are eligible for 10,000 free credits per month.
These credits do not roll over, and are automatically refreshed in your account on the first of every calendar month.
If you are at the limit and try to send or schedule a message for the same calendar month that goes over the limit, you will be prompted to upgrade to a Gloo+ account so that you can purchase additional credits. In order to access more than 10,000 messaging credits per month, all Gloo free accounts must first upgrade to Gloo+.
Remember that incoming messages are completely unlimited and free, so people will never be accidentally cut off from getting in touch with you!
Gloo+ Accounts
Gloo+ accounts receive 15,000 messaging credits per month instead of 10,000. Just like with a free Gloo account, these messaging credits do not roll over and are refreshed on the first day of each calendar month.
In order to access more than 10,000 messaging credits per month, all Gloo free accounts must first upgrade to Gloo+. Think of your Gloo+ upgrade as your first Powerpack (described in the next section). But in addition to 5,000 more credits, you will also receive all of the following benefits:
| Gloo Free | Gloo+ |
Text Messaging on a dedicated phone number | 10k/month | 15k/month |
Groups | 3 | Unlimited |
Workflows | 3 | Unlimited |
Menus | -- | ✔ |
Polls | -- | ✔ |
Broadcasts | Single | Recurring |
Subaccounts | -- | 3 |
New Mover Program | -- | ✔ |
Explorers | -- | ✔ |
Sermon Kits | -- | ✔ |
Exclusive Marketplace Discounts | -- | ✔ |
Additional Credits
But what if you need more than 15,000 messaging credits per month? No problem! That's where Powerpacks come in. Gloo+ users can purchase additional Powerpacks of 5,000 messaging credits for $50 each, coming in at just $0.01 per credit. Remember that in order to purchase a Powerpack, you must first upgrade from a free account to a Gloo+ account.
Purchasing Powerpacks
Log into your Gloo account. If you have a free account, make sure to visit https://app.gloo.us/gloo-plus and upgrade to Gloo+ to increase your monthly credit limit to 15,000 and unlock the ability to purchase Powerpacks.
If you are already a Gloo+ member, hover over your profile icon in the bottom left corner of your Gloo account, then click Subscriptions.
Click +$50/mo to purchase a Messaging Powerpack.
Select the number of Powerpacks you'd like to purchase, and enter any discount code you may want to use and click Apply. The total price, including the discount, will be shown. Once you're ready to confirm, click Buy.
You'll be taken back to your Gloo account and the new number and cost of your Powerpacks will be shown. The cost of the powerpacks will be charged immediately to your credit card on file.
Your account will automatically update to show your total available credits for this month. In this example, the account gets 30,000 total credits: 10,000 free + an additional 5,000 from the Gloo+ subscription + another 15,000 on top of that for three Powerpacks.
Managing Powerpacks
Maybe you know that this month you will be doing a texting campaign requiring 30,000 credits, but in the future you'll want to drop back down to the normal 15,000 included with Gloo+. No problem! Changing the number of Powerpacks on your account is easy.
Hover over your profile icon in the bottom left corner of your Gloo account, then click Subscriptions.
Click the Manage button next to your Powerpack(s).
Click the + or - buttons to add or remove Powerpacks, and click Continue.
Note that this option allows you to add additional packs, or reduce down to 1 pack. If you want to completely cancel your Powerpacks, jump down to the Canceling Powerpacks section of this article.
The confirmation screen will show your new plan and price. Click Confirm to finalize your changes.
If you are removing Powerpacks, there will not be any immediate change to your billing, and you will not lose any of the credits from your Powerpack. Those credits will remain available to you, but on your next billing date the Powerpack(s) you removed will not renew and your card will not be charged. But remember that on this screen you can only edit down to one Powerpack- if you want to completely cancel your Powerpacks, jump down to the Canceling Powerpacks section of this article.
If you are adding Powerpacks, you will be charged immediately. The amount and card will be shown on screen for what is due today. The screen will also show your total Powerpack cost upon your subscription's renewal next month.
You will receive a confirmation and your account will be immediately updated to reflect the new credit limit.
Canceling Powerpacks
The instructions above let you modify the number of Powerpacks on your account, but cannot be used to completely cancel all Powerpacks on your account. If you'd like to fully cancel your Powerpacks and reduce back down to a Gloo+ account with 15,000 credits, follow the steps below.
Hover over your profile icon in the bottom left corner of your Gloo account, then click Subscriptions.
Click Manage Account.
All of your current subscriptions will be shown. If you click Cancel Subscription next to your Powerpacks, you can cancel the Powerpacks without canceling Gloo+ as well.
Click Cancel subscription to confirm. Remember that you will not lose any unused credits immediately. They will remain in your account until your subscription renewal date.
