At any time, someone can opt out of receiving messages by saying "STOP" or "UNSUBSCRIBE." Anyone who sends these messages will automatically be marked as Unsubscribed in your account. This will remove that person from all communication with your account.
In order to make sure people are aware of this, the first message someone gets sent from your Gloo phone number will automatically be amended with "Text STOP to opt out."
If someone texts into your number and they don't already have a profile created in your Gloo account (through a workflow, prayer request, etc.) this will be amended to the automatic response sent back to them.
When a person is added to your Gloo account by a Team Member manually, via CSV upload, or ChMS integration, the first broadcast sent to that person will be automatically amended with a second message. This second message will say "Sent by ORG NAME. Text STOP to opt-out." [Onboarding Completed Message]
This will only be sent once per person.
In order to resubscribe, the person who texted "STOP" will need to text "START" to receive any additional communication.
Opting out of parts of your communication
It is possible to use Workflows to allow people to opt out of just one part of your communication instead of all of it.
Create a workflow and add a step to "Remove a person from a group."
For example, have someone text in "DONE VOLUNTEER" to opt out of receiving your volunteer communication.
In order to bring awareness of these special opt out keywords, let people know in a broadcast or other auto response how to opt out of just this portion of communication.
For example, a broadcast that's sent out to your volunteer group, include this at the end. "If you no longer want to be a part of our volunteers, respond with 'DONE VOLUNTEER' "