Quick Responses are a Gloo texting feature that use natural language processing to detect when people are asking about different topics related to your church.

When someone texts a question related to any of the Quick Response topics, Gloo will automatically text back the response you set up. Think of Quick Responses as "smart replies" to people's commonly asked questions.

Note that Quick Responses will not trigger for Explorers under the Reach tab, since those conversations are usually highly sensitive and personal. Quick Responses will only trigger for a congregant who texts into your Gloo phone number and comes into the Engage tab.

To find Quick Responses, go to your Engage menu and navigate to Settings -> Automations -> Quick Responses.

Set up and edit your Quick Responses

1. Click on any of the boxes to edit the response. Write any response you want a user to receive when they ask a question related to the topic.

2. Need some inspiration? View our suggested responses.

3. Once you have your response set up, click Save.

Turn Quick Responses on and off

  1. You can turn any of the Quick Responses on or off. Simply switch the toggle button.

  2. The button will turn gray when the Quick Response is turned off.

Important: If you have a Quick Response turned off and someone texts in related to that topic, the user will receive the unresolved message response instead (find this response under Settings -> Automations -> Customizations). The message will also get flagged as unresolved for you to respond manually to in the Messages tab.

View Interactions on your Quick Responses

  1. Click on # Interactions.

  2. Choose the time frame you want to view the interactions from.

  3. View who, what day and time, and what question they sent in related to that specific Quick Response.

Add people to a group on specific Quick Responses

  1. Click on # Interactions.

  2. Click Add People to Group.

  3. Choose which group you want people to get added to.

  4. Click Add to Group.

Note: You can also add people to a group using Effects.

Export data on Quick Responses

  1. Click on # Interactions for a specific Quick Response.

  2. Click Export.

  3. Choose the time frame you want to export data from.

  4. Click Download Now.

Add Effects to any of your Quick Responses

1. Click Add Effect under any of the Quick Responses.

2. Choose which effect(s) you want to create.

3. Click Create.

Did this answer your question?