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Automations: Quick Responses Guide
Automations: Quick Responses Guide

Gloo detects when people are asking common questions and automatically responds to them on your behalf.

Brian Knollman avatar
Written by Brian Knollman
Updated over a week ago

Quick Responses are a Gloo texting feature that use natural language processing to detect when people are asking about different topics related to your church.

When someone texts a question related to any of the Quick Response topics, Gloo will automatically text back the response you set up. Think of Quick Responses as "smart replies" to people's commonly asked questions.

Note that Quick Responses will not trigger for Explorers under the Reach tab, since those conversations are usually highly sensitive and personal. Quick Responses will only trigger for a congregant who texts into your Gloo phone number and comes into the Engage tab.

To find Quick Responses, go to your Engage menu and navigate to Settings -> Automations -> Quick Responses.

Set up and edit your Quick Responses

1. Click on any of the boxes to edit the response. Write any response you want a user to receive when they ask a question related to the topic. Need some inspiration? View our suggested responses at the bottom!

2. Once you have your response set up, click Save.

Turn Quick Responses on and off

  1. You can turn any of the Quick Responses on or off. Simply switch the toggle button. The button will appear black when turned on, and gray when the Quick Response is turned off.

Important: If you have a Quick Response turned off and someone texts in related to that topic, the user will receive the unresolved message response instead, assuming it is turned on in your Customizations. The message will also get flagged as unresolved for you to respond manually to in the Messages tab.

View Interactions on your Quick Responses

  1. Click on # Interactions.

  2. Choose the time frame you want to view the interactions from.

  3. View who, what day and time, and what question they sent in related to that specific Quick Response.

Add people to a group on specific Quick Responses

  1. Click on # Interactions.

  2. Click Add People to Group. Note that this button only shows up when your Quick Response has at least 1 interaction. If it isn't there, try adjusting the timeframe.

  3. Choose which group you want people to get added to and click Add to Group.

Note: You can also add people to a group using Effects.

Export data on Quick Responses

  1. Click on # Interactions for a specific Quick Response.

  2. Click the Export icon.

  3. Choose the time frame you want to export data from and click Download Now.

Add Effects to any of your Quick Responses

1. Click Add Effect under a Quick Response (Effects cannot be added to the General Information Quick Response).

2. Choose which effect(s) you want to create and click Create.

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