Quick Responses are a Gloo texting feature that use natural language processing to detect when people are asking about different topics related to your church.

When someone texts a question related to any of the Quick Response topics, Gloo will automatically text back the response you set up. Think of Quick Responses as "smart replies" to people's commonly asked questions.

Note that Quick Responses will not trigger for Explorers under the Reach tab, since those conversations are usually highly sensitive and personal. Quick Responses will only trigger for a congregant who texts into your Gloo phone number and comes into the Engage tab.

To find Quick Responses, go to your Engage menu and navigate to Settings -> Automations -> Quick Responses.

1. Click on any of the boxes to edit the response. Write any response you want a user to receive when they ask a question related to the topic.

2. Need some inspiration? View our suggested responses.

3. Once you have your response set up, click Save.

Important: If you have a Quick Response turned off and someone texts in related to that topic, the user will receive the unresolved message response instead (find this response under Settings -> Automations -> Customizations). The message will also get flagged as unresolved for you to respond manually to in the Messages tab.

Note: You can also add people to a group using Effects.

1. Click Add Effect under any of the Quick Responses.

2. Choose which effect(s) you want to create.

3. Click Create.