Under your Engage menu, navigate to Settings -> Automations -> Customizations.

Edit any response you'd like by clicking on it.

Note: Gloo will use the default responses for anything you leave blank.

Three of the Customizations can be toggled on and off. Please note that if you turn off the New Unresolved Message response, when someone texts in a question Gloo doesn't know how to respond to, no response will get sent back. The message will still get flagged for you to manually respond in the Messages tab.

The Prayer Request - Prayed For message cannot be toggled on/off because it is not sent automatically, but only manually when responding to prayer requests.

Note: Customizations will not trigger for Explorers, since a response that feels automated and bot-like may be awkward in these sensitive, personal conversations. Explorers will not get a notification that their prayer request has been received, they will not receive an unresolved message notification, and since the system already knows their name, they will never be prompted to go through/complete onboarding.

Try out your new responses using the Texting Simulator!