Are you struggling to know how to respond to someone in your Gloo account? We're here to help! Maybe a new Connection just showed up in your Inbox, you're not sure how to respond, and you need some inspiration and ideas. Maybe a congregant at your church has texted in a prayer request and you're looking for the right words to say. This is where Conversation Support comes in!
How to find Conversation Support 💚
Navigate to your Inbox under the Communications tab and click into any conversation you may need help responding in.
Read through the message that needs a response. To use Conversation support, click Help Me Write.
How does Conversation Support work? 💚
Conversation Support uses powerful AI tools to help you craft a response for any situation! When you open the tool, it will scan through the conversation you've had so far with this person and Gloo will then suggest some potential responses that you can refine, customize, and send out.
If you're unsure how to respond and open the Conversation Support tool, Gloo will analyze a message to you and give a few suggestions of how you might respond. In this case, Gloo is suggesting a few responses focused on how this person can be prayed for. Great start! But maybe you feel this is a little choppy and you want it to feel more sympathetic. No problem! Use the icons at the bottom to help refine the message. Let's click the More Sympathetic button and see what happens.
Now the responses have been transformed to show more sympathy. You can repeat this process with other icons to change the message in different ways. Once you have a message you like, just click on it to insert it into the conversation.
Once the message has been pasted into your conversation, you can make any edits you'd like to make sure the message is exactly the way you want it. Once you have the message exactly how you want it, just click Send!