Are you struggling to know how to respond to someone in your Gloo account? We're here to help! Maybe a new Explorer just showed up in your Inbox, you're not sure how to respond, and you need some inspiration and ideas. Maybe a congregant at your church has texted in a prayer request and you're looking for the right words to say. This is where Conversation Support comes in!
How to find Conversation Support 💚
Navigate to your Inbox under the Communications tab and click into any conversation you may need help responding in.
Read through the message that needs a response. Note that for Explorers, you can find a little additional context by checking the Ad Topic and Campaign. This will give you a little more information on how the Explorer came into your account and what they might be looking for help with. You can find the Ad Topic and Campaign by clicking on the person icon in the top right corner of the conversation.
To use Conversation support, click Help Me Respond.
How does Conversation Support work? 💚
Conversation Support uses powerful AI tools to help you craft a response for any situation! When you open the tool, it will scan through the conversation you've had so far with this person, whether they are an Explorer or a Connection. Gloo will then suggest some potential responses that you can refine, customize, and send out.
Let's take a message from an Explorer named David as an example. David reached out through the Churches Care Explorer campaign and sent the following message:
If you're unsure how to respond and open the Conversation Support tool, Gloo will analyze David's message to you and give a few suggestions of how you might respond. In this case, Gloo is suggesting a few responses focused on prayer and a verse from Philippians. Great start! But maybe you feel this is a little choppy and you want it to feel more sympathetic. No problem! Use the icons at the bottom to help refine the message. Let's click the More Sympathetic button and see what happens.
Now the responses have been transformed to show more sympathy. You can repeat this process with other icons to change the message in different ways. Once you have a message you like, just click on it to insert it into the conversation.
Once the message has been pasted into your conversation, you can make any edits you'd like to make sure the message is exactly the way you want it. One important thing to remember is that the Conversation Support tool doesn't necessarily know whether you are communicating with a Connection or an Explorer, and so will not automatically apply all of the advice we give for responding to Explorers. In this case, why don't we follow a few of the 5 Keys to successful Explorer interactions to fill out this message a little more, now that AI has given us some inspiration. We'll introduce ourselves, and make sure to ask a specific question to keep the conversation going.
Once you have the message exactly how you want it, just click Send!