In order to better protect you and the people you are texting, we use a system called Persona Identity Verification. This is to protect against spammers and harmful users from using Gloo Workspace.
All Gloo accounts will need to complete this additional verification step before using some of Gloo's more powerful features designed to reach large audiences. These include Integrations/CSV Uploads, activating Explorers, and sending Broadcasts. Note that only one Gloo Team Member needs to complete this step- not each team member in your account.
Note: This layer of account verification is separate from the process of verifying your toll free phone number. If you're looking for information on that process, head over to this article instead!
How to verify your account with a government ID:
Click on the Communications menu on the left hand side.
Click on Broadcasts on the left.
Click on Verify Your ID to get started.
Note: This button will also show up the first time you try to send a Broadcast or set up an Integration, if you have not already completed it here.
In order for your new account to be verified, you will need to:
Upload a valid government ID, such as a Driver’s License, Passport, etc. Only IDs from the US and Canada are allowed.
Take a picture using one of several available options for selfie verification.
Ensure the photo of your ID is on a flat, non-reflective surface
The ID Verification system compares your picture with your ID. From there, we can unlock broadcasts, CSV uploads, integrations, Explorers, and more in your account!
If you run into any issues verifying your ID, email support@gloo.us for help!